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Lisa Orrell, The Promote U Guru 
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Valuable Lessons for How (Not) to Market on FacebookOctober 05th, 2012Ever since its initial public offering in May, Facebook’s life as a public company has been scrutinized, analyzed and commented on by the hour. During the lead up to their public debut, everything seemed rosy for the social media bandleader. Even General Motors pulling out of their $10 million ad campaign the week before the campaign didn’t do much to slow the company’s initial roll up to $38 a share. Unfortunately, the gaping problem that GM pointed out hasn’t gone away. Facebook’s sidebar ads suffer from a dismal click-through rate. Although the internet average is just .1 percent, Facebook’s click rate settles around a pathetic 0.051 percent. So is marketing on Facebook worth it? Of course! But not in the manner you might have previously thought. Social media is all about engaging. The point is to start a dialogue with customers. Just like your blog, the posts on your Facebook wall, Twitter feed, or Google+ page should be insightful, thought-provoking, and most of all, useful. Whether you’ve had success or failure in the past with social media (or you’re just getting started), remember these integral lessons whenever you’re launching or updating your campaign: Don’t Be a Broken Record Player Although tools that allow businesses to aggregate all their social media accounts in one place are useful, recycling a post across different platforms, this isn’t always the wisest approach. If a consumer likes your post on Facebook enough to follow your Twitter account as well, they might soon unfollow you if they’re bombarded with the same messages from multiple outlets. Of course, some outreach is best shouted from the rooftops. In general, however, treat each platform as its own. Make Each Post Unique The broken record player analogy works individually within an individual outlet like Facebook, as well. A week-long sale shouldn’t be touted in the same way each day (3 more days! 2 more days!). Try to think of a witty or relevant post to highlight the sale each day. If you’re a shoe store, post a photograph of yourself in a favorite pair and solicit follower feedback. Or, if you own a spa, reward followers with a Facebook-only giveaway for users that ‘Like’ your post that day. Don’t Over-Market Facebook recently launched ‘promoted posts,’ allowing business pages to pay a small fee in order to maximize the number of their existing followers they reach with a status update. Although this tweak can be highly useful when you’re hosting an event or a major sale, it doesn’t change the rules about what you post. If your update is a blatant and boring marketing pitch, it won’t convert the extra views into further sales. Use your website to promote your products directly, and use Facebook to talk about them. This spring, Facebook even launched a paid post beta program for regular users in New Zealand, allowing posters to make their updates ‘stickier’ on their friends’ news feeds for an extra dollar or two. If these become a regular option around the world, it could change the way our news feeds work, increasing the pressure even more for marketing content to be of a high quality that stands on its own, sales pitch aside. Stay Engaged Many businesses make the mistake of devoting themselves to a social media marketing plan and committing to a certain number of posts each day or week. But is it better to post three posts each day that get zero comments, or one post that results in a long stream of back-and-forth between followers? Ask questions in your posts and invite followers to ask questions in return. Be quick to reply when they post, helping to foster a conversation that will promote you as an expert in your field, building trust that translates into sales. Not to mention, the more comments and ‘Likes’ a post receives, the higher it ranks within Facebook’s news feed algorithm. Sometimes You Say it Best When You Say Nothing At All Are you totally unmotivated to post to your Facebook account today? If you simply can’t think of anything good to say, keep your mouth shut. The last thing you want is to lose followers due to boring posts or updates that shamelessly try to sell product. If you’ve got a case of ‘poster’s block,’ just log out and don’t post anything. Something good will come to you later. With Facebok struggling to further monetize and convince investors that it’s worth more than $20 a share (where it’s been hovering for most of August), there’s no telling what changes may be in store. Whatever alterations Facebook does make to its marketing options for businesses, the rules offered here are universal — with social media, start a conversation, establish yourself as an expert, and trust that the sales will follow. Blog Post Courtesy of: Senior executive Anita Brady is the President of 123Print.com. They are a leading resource for high quality customizable items like business cards, letterhead and other materials for small businesses and solo practitioners.  Leave a Reply |
