Lisa Orrell, The Promote U Guru ![]()
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Archive for the ‘PR and Publicity’ Category10 Social Media Tips for Effective Book MarketingAugust 31st, 2014Hi All! With the boom of self-publishing, most authors don’t have the backing of a traditional Publishing House to handle the marketing of their books. And, nowadays, even if you do land a book publishing contract, many Publishers don’t provide the marketing support they used to. So, regardless of whether you self-publish your book OR sign a book deal, you’ll find yourself having to be your own Publicist and Marketing Expert. Unless, of course, you can hire someone to do it for you. However most authors who contact me are on a tight budget and can’t afford a costly Publicist. That’s why authors hire me to provide them with customized strategies and plans that they can execute themselves and/or with the help of a cost-effective Virtual Assistant. Please keep in mind that Social Media is just ONE strategy in your overall book marketing mix. You need to also include PR, media outreach, and other marketing strategies for effective book marketing. And I’ve written plenty of blogs and articles on those, too. But in this article, I’d like to focus on 10 tips that you can use to promote your book, increase your book sales, and build your brand, using Social Media: 1. Embed a Retweet Button Who doesn’t love a free sample? Give one chapter away for free to your audience and embed a retweet button in strategic locations, motivating readers to easily share it with their followers on Twitter. Side Note: Avoid just sending tweets that are all about “Buy my book!” with a link to it on Amazon. 2. Promote Your Personal Brand Promoting your Personal Brand as the author is as important as promoting your book! So in your Social Media posts, make your prospects want to connect with you. Share stuff about your hobbies, interests, your writing process, and expertise. Let the audience (who could be prospective buyers of your book) get to know you as a person by not JUST focusing your content all about your book. 3. Ask Readers to Spread the Word Ask readers of your book to tell their networks about it. This is something MANY authors don’t think of doing. Don’t think that just because someone loved your book they’re going to remember to share the news with others. People get busy and forget! Remind them about your book and give them a little nudge to tell their networks about it. 4. Network with Other Writers in Your Genre Find authors who target the same audience that you do for your book. Don’t look at them as competitors even if those authors have written books on the same topic as yours. Promoting other writers can help attract readers to your book, and those authors may reciprocate. Get involved in their social networks: “Like” their Facebook Pages, follow them on Twitter and retweet their posts, and ask them to write a Guest Blog for your blog, and ask if they would accept a blog post from you for theirs. Building relationships with other authors in your genre is a great strategy for cross-promotion that benefits you both! 5. Create a Video Contest Run a contest asking readers of your book to share a video about why they liked your book so much, and award the person who provides the best one with a $25 or $50 Gift Card (i.e. for Starbucks or a VISA gift card). You can then post the Top 10 videos (or all of them) on your YouTube Channel, your Facebook Page, on your website, tweet the links to the vids, share them in your e-newsletter, etc. Those videos all become marketing tools to promote your book in a wide variety of ways. 6. Use Hashtags Use hashtags of your industry to promote your book on Twitter (and elsewhere) to reach a larger audience who are interested in your topic. Confused by hashtags? Read this great article for an overview and tips! 7. Participate in the Conversation Monitor the conversation about your book online, and post responses to comments. Engaging with your audience will grow your audience base and encourage others to join the conversation. Again, it’s another strategy for people to get to know you as a person, and that can forge bonds with them. 8. Go Niche Search Google to find social networks in the same niche as your book. Become a fan of these networks or pages. Participate in the conversations and when appropriate, mention your book. But be sure to avoid only posting comments promoting your book because that will annoy people. 9. Mention Your Book in Your Social Network Bios I’m always shocked by how many authors who contact me DON’T have their books mentioned in their bios on Facebook, Twitter, Google+, Pinterest, YouTube, LinkedIn, etc. Your book, and a link to it, should be added to every online bio you have. 10. Add the Book Title to Your Email Signature Again, this is another very simple thing to do that many authors don’t think of. Add your book title and a link to it in your email signature block so that EVERY person who receives an email from you sees it. Four Ways to Market Your Content (that Most People Don’t Do)July 14th, 2014Hi All! You feel you have created a masterpiece in the form of your long-form content, such as an article or blog post. But it is of no value to you until others read it. You need to spread the word to attract traffic. So your content needs publicity; just like big brands that advertises products regularly to stay fresh in the minds of their target audience. Here’s a phrase I use a lot because it’s true: This may all seem like common sense BUT it’s not common practice. Everyday I’m contacted by small business owners, speakers, other types of self-employed people, and authors wanting to increase book sales, who want my help with their company or personal branding, PR, publicity, and marketing. So I can honestly say that the following tips are NOT regularly used because the people who initially contact me aren’t doing them! How can you market your content? Keep reading: Smart Use of Keywords SEO is more about smart placement of keywords. There is no place for keyword stuffing in Google. Any articles that are flooded with keywords won’t rank well in the search engines. Therefore, proper keyword placement is important. Let’s say you HAVE done your homework of accurately placing keywords at the right places in the content. But it won’t help much if you do not include keywords as #hashtags in your text. Remember to use your brand name, main topic, and subtopics as hashtags. However, avoid crowding your posts with hashtags. Use Interesting Images Your headline won’t always attract readers. With so many status updates and posts on Twitter, LinkedIn and Facebook from friends, relatives, colleagues, etc. flooding their profiles, most social media users simply move on unless you grab them. And oftentimes it’s an interesting pic that will get their attention first and cause them to pause to look at your topic headline. Expert Advice When sharing your content on social media sites, do not forget to make smart use of expert advice in your posts. Consumers today look for advice from experts in the industry, and if you can prove yourself as an expert, you will likely attract more readers of your content. You can also include the insights, quotes, and tips from other experts in your industry in your content to “enhance” your position as an expert, too. You’ll be “guilty by association” and that’s a good thing! Share to Get Shared Again, this may sound like common sense BUT it’s not common practice by most of the new clients who come to me. They spend all their time focusing on “them” versus sharing other people’s content. Bad move! How can you expect people to retweet your tweets, share your posts and spread the word to THEIR followers if you NEVER do that for them? Several years ago I wrote a very popular article about how people suffer from Social “ME”dia Syndrome, and the concept is STILL relevant TODAY…if you’re suffering from that get help quickly and start supporting others in your social networks. Ya gotta GIVE to GET! Cheers & Happy Marketing! Tags: authors, book marketing, book sales, personal branding, publicity, social media marketing
Posted in authors, branding, Business Tips, marketing, PR and Publicity, social media | No Comments » Three Ways Authors Can Get Media Coverage for FreeJune 18th, 2014Hi All! On a regular basis, I have Authors contact me who are extremely frustrated because they’ve spent tons of time and effort (and oftentimes, a lot of money) writing their books only to see the sales of it minimal. But typically this isn’t because their books aren’t good! Rather, the lack-of-interest and low book sales are the result of most people not knowing their books exists. That’s where PR and Publicity can help. Yet most Authors who I speak with never even issued a Press Release announcing their book was published; let alone put effort into an on-going media outreach strategy. PR and Publicity is a critical component to building awareness for your Personal Brand and attracting more interest in your book, so it shouldn’t be overlooked. If you’re experiencing frustration and low book sales, keep reading. It’s time to be your own “Publicist” to achieve that “all important” awareness you’re lacking after you publish. Here are three PR strategies that don’t require a financial investment. They simply require an investment of your time: Don’t Make Your News General: The media wants key tips, interesting lessons, and compelling angles that come from your book, and they normally want you to provide them with that info. Don’t make them have to dig for it in your Press Release (or book) because they rarely will. Basically, GIVE THEM article or segment ideas. Don’t give them a “general” Press Release just about your new book and hope they’ll think of a reason to interview you. But AFTER the release of your new book has become “old news”, the strategy above is one you can use on an on-going basis to continue getting media coverage…and your book will always be mentioned in any interviews you do. It’s like getting an Oscar! Once an actor is nominated or wins one, they are never introduced again without that being mentioned along with their name. Be Sure to Pitch the Right Media: Make sure the media you pitch actually reaches the target audience YOU want to reach! This may sound like common sense, but it’s not common practice. You have to create a targeted list of print media (i.e. magazines/newspapers), online media, blogs, podcasts, and Radio and TV shows that cover topics like yours. Here’s an example: Let’s say you’re a Leadership Coach who has written a book on effective management skills, don’t waste your time pitching ideas to a Top 40 radio “morning zoo-type” of show that primarily reaches young people between 14-21 years old. The Producers won’t be interested in your topic so they won’t book you as a guest on the show. Follow Up is Key: After you have emailed the media contacts your pitch and/or Press Release, FOLLOW UP! This is where most non-professional PR people drop the ball. It normally takes more effort than just sending them one email. The media gets pitched a lot so it’s important to send several follow up emails and even leave 1-2 voicemail messages. Being the squeaky wheel is sometimes required to get their attention. And once you do, they’ll quickly tell you whether they’re interested or not. But please note that just because they may not be interested in your topic right away, doesn’t mean they never will be. Maybe they just covered a topic like yours so they don’t want to do another segment or article on it again quite yet. The good news to that is twofold: you know they ARE interested in topics like yours, AND you will now be on their radar as a “Topic Expert” for future stories they do. In closing, getting PR and Publicity for your Personal Brand and book is not complicated. It just requires some time and effort. You really can get massive media coverage even without a budget or the help of a professional Publicist! Tags: authors, book marketing, book publishing, book sales, PR, publicity, writing a press release
Posted in authors, book marketing, branding, PR and Publicity, sales | No Comments » Customer Service Lesson from Carnival Cruise Ship DisasterFebruary 20th, 2013Hi All! By now I’m sure most of you have heard about the recent Carnival Cruise debacle that occurred on their Triumph Ship in the Gulf of Mexico on February 10, 2013 due to a fuel line leak, and that left 4,200 passengers stranded on board without power or working toilets for five days. Not a fun way to spend a vacation! And also certainly not a “fun” time for Carnival either. However, now that everyone is safely off the ship, this unfortunate situation made me think about what I could learn from Carnival’s recent public relations, business, legal, and Customer Service nightmare. I don’t plan to dissect “how” they handled everything on board during the fiasco, but rather wanted to focus on what they did during and after it from a Customer Service standpoint “off the ship”. According to news reports, Carnival is not only refunding all passengers 100% BUT they are also providing travel vouchers for future cruises. And, according to cruise experts, this type of compensation is not “normal” in the cruise world; normally passengers are only given a partial refund when things go bad (or even really bad) on a cruise. That said, all small business owners should adhere to the following: When you have a client or customer who is unhappy, go above and beyond what is expected of you to repair the situation! I know many business owners who look at customer complaints as an “annoyance” and complain the person(s) is simply whining…but that’s not always true and that’s NOT the right perspective. Here’s a personal example: Recently someone purchased my e-book, Promote U Thru PR: How to Get Mass Media Coverage to Build Your Brand and Income, and for whatever reason there was a technical glitch in my shopping cart for THAT one order, that one day, that caused his credit card payment to process but it did NOT deliver the buyer a link to download the e-book. I received a scathing email from the person saying they were ripped off. But, rather than just email them the e-book directly with an apology (for the sake of keeping the $17 bucks), I refunded their credit card, AND sent them the e-book, AND offered them a FREE 30-minute consultation. That was WAY more than I needed to offer for a $17 product ordering mishap, but the effort to maintain my brand integrity was worth it. Why? Because the person ended up hiring me for on-going Marketing, Branding, PR, Publicity and Social Media consultation…which yielded way more revenue for me than losing a measly $17 bucks on the e-book sale. However, even if he hadn’t hired me, I could walk away from that situation knowing I did everything possible to make him happy. My prediction is that MANY of the passengers who went on that awful Carnival Cruise WILL use their vouchers in the future with Carnival and have a great time…like a majority of people who cruise every year yet never experience any mishaps, large or small. So learn from this recent news story, and learn from the personal example I provided, and when things (possibly) go awry with a client you may have, go above and beyond to fix the situation…it’s YOUR brand and it’s YOUR job to protect it! How to Optimize Your Press Release for Major TrafficDecember 15th, 2012Hi All, There’s one key marketing and branding tool that most client who come to me have never used in their mix: Press Releases. These are critical to get mass awareness for you, your company, your products, your events and your services. Plus, if you write them yourself, the only cost is to deploy it through a service, like PRWeb.com. And the coverage you get after that is FREE publicity for you! But, aside from writing a well-crafted Press Release that has newsworthy information to share, you’ll want to optimize it so that the Media and potential clients, on an on-going basis, through online search, can find it. Inc. recently posted a great article with easy tips to do this, entitled: “The Perfectly Optimized Press Release” written by Aaron Aders, Co-founder and Chief Strategy Officer of Slingshot SEO. In the article, he provided six strategies to optimize your next Press Release. Here are three of them but click on the article link to read the final three. You don’t want to miss all of them! 1. Use direct links with natural anchor text. Be sure that your chosen online wire service does not redirect links within your press releases to another server before sending them to your website. Wire services typically do this to track the visitor through a cookie that is tracked during the redirect. This is good for the wire service, but bad for you. Just hover over a link in your press release and make sure the URL points to the desired page on your website to confirm a direct link. Also, in anchor text, it’s a bad practice to force keywords where they may sound a bit unnatural to the content of the article. Use keywords and phrases that are relevant to the article only. 2. Don’t use too many links. Follow these simple guidelines when using links inside your press release. Use no more than one link if your press release is less than 250 words; two links for up to 400 words; three links for up to 750 words; and five links for up to 1,000 words. It’s good practice to keep your online press releases under 1,000 words. Using too many links can make a press release appear ‘spammy.’ 3. Take advantage of multimedia attachments. Press releases with multimedia typically have higher click-through rates. So, if your wire service allows multimedia attachments such as videos or pdf files then be sure to take advantage of this extended functionality. Here’s a little known trick: don’t forget to optimize the file names and titles of your multimedia attachments to your press release. This will boost the press release’s SEO power. Again, use keywords and phrases that are relevant to the press release only. CLICK HERE TO READ ALL OF AARON’S GREAT ARTICLE! Cheers & Happy Marketing! Lisa Posted in book marketing, branding, Business Tips, marketing, PR and Publicity, social media | 2 Comments »
5 Key Strategies for Effective Facebook Advertising CampaignsApril 24th, 2012Hi All! I came across this extremely helpful article written by Melinda Emerson, The Small Biz Lady. Melinda always provides great content and info so you should follower her on Twitter @SmallBizLady and read her blog posts. Many clients come to me either confused about Facebook Advertising, or have never even considered running Facebook Ads. And I typically find most of them think Facebook Ads are probably really expensive. But, that’s NOT true! Not only can you choose the exact audience you want your ad to appear on the pages of, BUT you can also control how long it runs and how much you spend. Also, ads are great for promoting your events! You can run a Facebook Ad campaign leading up to your event and then stop the campaign once it’s over. Cool stuff! Again, you’re in total control of your campaigns and budget. For more info on all the general stuff about “how” to run ads, visit the Facebook Ads page. Okay…back to the purpose of this article! I’d like to share 5 tips Melinda offers once you’ve decided to run ads. “5 Areas to Focus on When Setting Up Facebook Ads” by Melinda Emerson. Please note this is just an excerpt from the entire article she wrote, so click here to read the whole thing! User Destination: Figure out where you want to send the users that click on your ad. There is a strong benefit to sending people to a Facebook Business Page, as well as sending them to a company website. It all depends on the marketing goal you are hoping to achieve. Costs per click will also vary based on where you direct people to go. A CPC landing page can make or break an ad campaign, but the landing page doesn’t necessarily need to be offsite. Facebook Business Pages allow for creative opportunities for landing pages including a contact form or a Facebook store among other options. Ad Type: Determining which ad type to choose can directly impact the success of a campaign. Facebook Ads are a common ad type that is structured most similarly to traditional CPC ads. Sponsored stories, event, post, and application ads can also be successful for brands but focus on more specific content. There is a strong social advantage for running ads that highlight a brand’s status update or event because they show “likes” and shares associated with that post. These ad types often see increased click through rates because of the social association. Targeting: You not only have the opportunity to target your current demographic, but can also connect with an audience that you would like to target as customers. Facebook allows you to target users based on every profile feature that they enter. Likes and interests are a feature that businesses need to take advantage of. If a business sells fitness products they have the opportunity to show their ads to anyone that “likes” fitness, health, working out, yoga, etc. The specific targeting allows for leads from a very qualified user group, which makes the Facebook Ad conversion rates much higher than traditional CPC campaigns. Reporting: In addition to the basic reporting that Facebook offers, there are other ways to track your user’s activity after they click on your ad. You can setup goals and conversion tracking in Google Analytics that can assist in determining the success of the ad campaign. Optimization: Continuously managing your ad campaign is vital to its success but knowing how to optimize it is what can really drive results. Knowing which ads are performing and why is what you’ll need to know to carry that success to the other ad campaigns. I hope her tips take some of the mystery out of Facebook Ad campaigns for you! Regardless of whether you’re a small business owner, coach, consultant, entertainer, book author or speaker, Facebook Ads are a great way to generate traffic to your Fan Page (Business Page), website, events, products and BRAND…and it’s highly targeted and cost-effective for lead generation! Cheers & Happy Marketing! Lisa 50 Qualities of the Best Business BlogsFebruary 24th, 2012Hi All! As you know, I’m constantly doing research for tips, trends and strategies that pertain the branding, business, marketing, social media, sales, PR, etc…basically anything that can help people build their small businesses and achieve success! And today I came across this great blog post written by Marcus Sheridan, The Sales Lion, entitled: 50 Qualities of the Best Business Blogs in the World. I wanted to share several of the tips on his list here because SO many clients and people in my workshop audiences constantly ask,”What can I do to make my blog better?” Or, “I want to start a blog but don’t know what to do!” And after reading Marcus’s post, I felt many of you could benefit from the info. So, here are 15 of the 50 qualities he shared: 1. They answer the basic consumer questions first and foremost. 2. They don’t suffer from the curse of knowledge. 3. They don’t try to impress readers because they know that happens naturally with great teaching. 4. They don’t brag about themselves, their company, and why they’re so awesome. 5. They are willing to have a conversation below the post (in the comments section) or behind the scenes via email. 6. They don’t waste words, and if they can state it shorter, they do. 7. The owner/CEO of the company is involved and also is a blog contributor. 8. They include at least one image on every post. 9. They make it readable by using short paragraphs, bullets, headers, etc. 10. They include video as much as possible. 11. They address subjects no one else in their industry is willing to address. 12. If they see something wrong in their industry, they tactfully call-out the action, person, or company doing it. 13. They leverage as many employees as they can in the content curation process, and see every member of their staff as a “blog contributor.” 14. They don’t have a bunch of frivolous red tape, filters, and stupid management teams holding up every blog article that’s written. 15. They have thick skin and don’t back down as soon as someone doesn’t like what they have to say. To read the other 35 qualities he shared, simply click here! I hope that all you small business owners, speakers, authors, coaches, entertainers and consultants find this info helpful for improving your blogging efforts. If you’re going to take the time to have a blog, you should at least do your best to make your efforts effective! Cheers & Happy Marketing! Lisa Tags: blogging, marketing strategy, sales, small business owners, social media marketing
Posted in authors, branding, Business Tips, marketing, PR and Publicity, sales, social media | 4 Comments » Beyond a Press Release: Two More Strategies to Get Media InterviewsFebruary 05th, 2012Hi All! By writing and distributing Press Releases for myself, I have been interviewed by well-known media such as The New York Times, Wall Street Journal, U.S. News & World Report, and many others. And when you give them a great interview or sound bite, they come back to you. I have one reporter who has contacted me 3 different times in the past 6 months for 3 different articles she was writing. That is FREE publicity to the world! Press Releases can also prompt the media to ask you to write an article for them. Why? They perceive you as an “expert”! In a short period of time I was asked by BNET.com, WomenEntrepreneur.com, and PersonalBrandingBlog.com to write articles for them – all because they received a Press Release from me and it put me on their radar as a “go to” expert in my niche. But once you’ve crafted a newsworthy Press Release, and deployed it through a distribution service like PRWeb.com, what else can you do as a small business owner on a budget to get media interviews? Here are 2 strategies to consider: Spoon Feeding the Media Segment Ideas In addition to sending out “mass news” Press Releases, there is another strategy for getting publicity. I call it “spoon feeding” the media. The media loves it when you approach them with specific story ideas. This can be along the lines of topics like: “Is Your Career Suffering? 5 Unique Tips for Success”, or “Do You Struggle With Money? 3 Surefire Tips for Finding Financial Bliss”, or “Is Stress Ruining Your Life? 4 Proven Ways to Overcome It”. The key here is you’re doing the “thinking” for the Reporters, Editors, Producers, etc. They are always looking for ideas, and appreciate when they get some! So focus on topics that fit within your niche as a Coach, develop compelling topics that would be great interview topics for print, online, radio or TV, find several media outlets that cover stories related to your expertise and that reach your target audience, and pitch them your idea(s). This strategy has worked very well for me, personally, and my clients! And you can approach the media contacts via phone or email. But, and here’s a key point, whether you send them a Press Release or contact them with a specific topic idea, you need to follow-up. Sending them one email or leaving one voicemail message is typically not enough. Try 3-5 follow up attempts before you give up. Most members of the media are approached with many news stories and topic ideas daily, so being the “squeaky wheel” is often necessary. And even if they don’t jump on the first one you present, continue to the send them new ones. Eventually you will get their attention! Sharing Your News Through Social Media Once you have uploaded and deployed your Press Release through PRWeb.com or another online distribution service, the services create a web page for it with a unique url. So not only post your Press Release on your website but also be sure share the link to it with all of your Social Media channels: Facebook, Twitter, LinkedIn, MySpace, etc. You can also use the Press Release as a post for your blog. And, when you start to get media interviews, be sure to add the links to the articles or appearances on your website. Plus, share links to those, too, with your Social Media communities. Please note, it’s not only totally acceptable to toot your own horn by sharing these things, it is necessary for building your business and brand! OKAY! There is your crash course in how implementing effective PR strategies can benefit your business. Again, this is a key marketing tool for building brand awareness, positioning yourself as an expert (ie: personal branding), generating sales for events and products, attracting new clients, and landing speaking engagements. Being persistent and consistent with your PR efforts can bring you substantial returns…and prospects will be impressed by the media coverage you post on your website. It really will build your credibility as an expert in your field! Cheers & Happy Marketing! Lisa
How One Author’s Self Published Book Became a Best SellerDecember 10th, 2011Hi All! Many of my clients are authors, or aspiring authors, who self publish their books or who have gotten traditional publishing deals. But regardless of how they published, they come to me for help with book marketing. And, as the author of 3 books myself, I can tell you first hand that just because your book is on Amazon (or available elsewhere) it doesn’t matter if no one knows it exists! That said, I came across an interesting article published by The Wall Street Journal, written by Alexandra Alter, about how one self published author took matters into her own hands and ended up with a best-seller that has now sold over 400,000 copies! I wanted to share this great story with you because it’s not only inspirational for any of you who are authors or planning to become one, but it also explains HOW she made this happen. Here’s an excerpt from the article: Article: “How I Became a Best-Selling Author”: This summer, Darcie Chan’s debut novel became an unexpected hit. It has sold more than 400,000 copies and landed on the best-seller lists alongside brand-name authors like Michael Connelly, James Patterson and Kathryn Stockett. It’s been a success by any measure, save one. Ms. Chan still hasn’t found a publisher. Five years ago, Ms. Chan’s novel, “The Mill River Recluse,” which tells the story of a wealthy Vermont widow who bestows her fortune on town residents who barely knew her, would have languished in a drawer. A dozen publishers and more than 100 literary agents rejected it. “Nobody was willing to take a chance,” says Ms. Chan, a 37-year-old lawyer who drafts environmental legislation. “It was too much of a publishing risk.” This past May, Ms. Chan decided to digitally publish it herself, hoping to gain a few readers and some feedback. She bought some ads on Web sites targeting e-book readers, paid for a review from Kirkus Reviews, and strategically priced her book at 99 cents to encourage readers to try it. She’s now attracting bids from foreign imprints, movie studios and audio-book publishers, without selling a single copy in print. The story of how Ms. Chan joined the ranks of best sellers is as much a tale of digital marketing savvy and strategic pricing as one of artistic triumph. Her breakout signals a monumental shift in the way books are packaged, priced and sold in the digital era. Just as music executives have been sidestepped by YouTube sensations and indie iTunes hits, book publishers are losing ground to independent authors and watching their powerful status as literary gatekeepers wither. Self-publishing has long been derided as a last resort for authors who lack the talent or savvy to hack it in the publishing business. But it has gained a patina of legitimacy as a growing number of self-published authors land on best-seller lists. Last year, 133,036 self-published titles were released, up from 51,237 in 2006, according to Bowker, a company that tracks publishing trends. To read the rest of this info-packed article and learn more about Ms. Chan’s amazing story, CLICK HERE! Cheers & Happy Marketing! Lisa Startling Stats About Boomers Facing Retirement ChallengesOctober 13th, 2011Hi All! Read these statistics carrefully. They are fightening: According to this 2010 report, The EBRI Retirement Readiness RatingTM: Retirement Income Preparation and Future Prospects, by Jack VanDerhei and Craig Copeland of EBRI.org: 47.2% of older Boomers (56-62) are at risk of outliving their retirement savings. And 43.7% of younger Boomers (46-55) are at risk of not having enough money for basic monthly expenses when they retire. These sobering statistics have millions of Boomers currently wondering, “What can I do to generate income, full-time or part-time, that is flexible, interesting, fun, possible to start on a tight budget, and do way into my golden years?” I wrote my newest book, “Boomers into Business: How Anyone Over 50 Can Turn What They Know into Dough Before and After Retirement”, to answer those questions. I explain how to take what you know, from your career experience or hobbies, to develop a “topic expert” platform that can lead to consulting others, conducting training seminars online and offline, developing many strategies for on-going passive income, and much more. And it doesn’t matter whether you’ve been an employee your whole career or whether you are currently self-employed. Nor do a person’s education level, career background, or business experience matter. The book was written to take a lot of guesswork out of the process. Basically, most everyone knows something, from their career background, life experiences or from a hobby that other people will pay to learn about. Whether you’ve been an HR professional your whole career, or a construction worker, homemaker, lawyer, Life Coach, housepainter, or a lover of growing roses, my book teaches Boomers how to monetize what they know to create a good income, in a wide variety of ways, as a topic expert. And the book not only teaches how to determine a topic focus and how to create a unique brand platform, but it also outlines the tools needed to launch. Plus, I asked 15 other business experts to provide chapters on PR, marketing, and social media strategies, plus many more business-building and revenue generating ideas. The reviews on Amazon have been great so far, and here are 2 examples of how my new book is helping those who read it: “I’m now 50, a single mom with a teenage son, and I’ve worked at Title Insurance companies for over 20 years. I currently don’t have enough money to retire comfortably in my 60’s and have been trying to figure out what I can do make money on-the-side of my day job,” says Kathy F. in San Jose, CA. “ ‘Boomers into Business’ was a godsend! It opened my mind to possibilities I had never thought of before and I’m now developing ideas for an expert platform and consulting business that will provide me with the additional income I need to be more comfortable now and later in my life.” “This book was so helpful, easy to follow and really fun to read! It’s loaded with So, if you can relate to anything you’ve read in the blog post, check out my book on Amazon. It’s available in both Print and Kindle versions, and for a small investment it could bring you a serious return that can help your retirement picture! Cheers & Happy Marketing! Lisa
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Archive for the ‘PR and Publicity’ Category
Customer Service Lesson from Carnival Cruise Ship Disaster
February 20th, 2013Hi All!
By now I’m sure most of you have heard about the recent Carnival Cruise debacle that occurred on their Triumph Ship in the Gulf of Mexico on February 10, 2013 due to a fuel line leak, and that left 4,200 passengers stranded on board without power or working toilets for five days. Not a fun way to spend a vacation! And also certainly not a “fun” time for Carnival either.
However, now that everyone is safely off the ship, this unfortunate situation made me think about what I could learn from Carnival’s recent public relations, business, legal, and Customer Service nightmare. I don’t plan to dissect “how” they handled everything on board during the fiasco, but rather wanted to focus on what they did during and after it from a Customer Service standpoint “off the ship”.
According to news reports, Carnival is not only refunding all passengers 100% BUT they are also providing travel vouchers for future cruises. And, according to cruise experts, this type of compensation is not “normal” in the cruise world; normally passengers are only given a partial refund when things go bad (or even really bad) on a cruise.
That said, all small business owners should adhere to the following: When you have a client or customer who is unhappy, go above and beyond what is expected of you to repair the situation! I know many business owners who look at customer complaints as an “annoyance” and complain the person(s) is simply whining…but that’s not always true and that’s NOT the right perspective.
Here’s a personal example: Recently someone purchased my e-book, Promote U Thru PR: How to Get Mass Media Coverage to Build Your Brand and Income, and for whatever reason there was a technical glitch in my shopping cart for THAT one order, that one day, that caused his credit card payment to process but it did NOT deliver the buyer a link to download the e-book.
I received a scathing email from the person saying they were ripped off. But, rather than just email them the e-book directly with an apology (for the sake of keeping the $17 bucks), I refunded their credit card, AND sent them the e-book, AND offered them a FREE 30-minute consultation. That was WAY more than I needed to offer for a $17 product ordering mishap, but the effort to maintain my brand integrity was worth it.
Why? Because the person ended up hiring me for on-going Marketing, Branding, PR, Publicity and Social Media consultation…which yielded way more revenue for me than losing a measly $17 bucks on the e-book sale. However, even if he hadn’t hired me, I could walk away from that situation knowing I did everything possible to make him happy.
My prediction is that MANY of the passengers who went on that awful Carnival Cruise WILL use their vouchers in the future with Carnival and have a great time…like a majority of people who cruise every year yet never experience any mishaps, large or small.
So learn from this recent news story, and learn from the personal example I provided, and when things (possibly) go awry with a client you may have, go above and beyond to fix the situation…it’s YOUR brand and it’s YOUR job to protect it!
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