Posts Tagged ‘marketing’Do You Struggle With Having Breakdowns vs Breakthroughs?June 15th, 2010Hi All! Yes, many clients hire me as their Branding/Marketing Consultant and/or Publicist, but I’m also a Certified Business Coach. And, regardless of “what” role someone hires me for, my “coaching” hat gets put on at some point. Why? Because even some of the most successful people I work with often struggle with having breakdowns vs breakthroughs…and it affects their professional and personal success and progress. And, no, I don’t mean major emotional breakdowns requiring medication! I mean those obstacles that get thrown at you all the time in business and life, that cause you moments of feeling overwhelmed and paralyzed…typically due to self doubt. So this blog post isn’t one of my typical ones pertaining to PR, Publicity, Branding, Marketing or Social Media tips. It’s focused on YOU, and how to avoid having breakdowns vs breakthroughs. Honestly, many people suffer from self-sabotage in the form of not taking responsibility for their actions. It can be more comfortable for them to stay in the “victim role” because they can put blame on everyone else for whatever is not working in their lives. And although placing blame on others for your own “issues” can be quite seductive (it gets you off the hook for doing any self introspection and work), it can be more exhausting than simply being honest with yourself. Also, and most importantly, the “victim role” mentality can make it virtually impossible to realize significant breakthroughs for progress…yet totally possible to experience consistent breakdowns in making progress within any aspect of your life. Breakthroughs = Empowerment + Growth + Happiness Breakdowns = Disempowerment + Stagnation + Sadness To effectively breakthrough a personal, professional or emotional obstacle, the driving force behind it is taking responsibility for your actions and trusting yourself. For many, this can be easier said than done! Let’s take a moment to look at both of those drivers more closely: Responsibility: You gain significant empowerment and freedom when you choose to shift your perspective from assigning blame to accepting responsibility. And although you may feel in control when assigning blame to others for your personal obstacles, the reality is you are totally out of control. Why? You have given your power to someone else. And even though it may feel like a “relief” initially, it can manifest itself into more stress later. You simply cannot resolve personal issues, and have breakthroughs, when the power is not your own. At the point of assigning blame, and releasing all responsibility for challenges in your life, not only have you given all the power to others, your “destiny” becomes based on their next move and decisions…not yours. And, being able to shift your perspective to being someone who takes responsibility, starts with having self-trust. Self-Trust: Self-trust is the foundation to our being. If you do not have self-trust, whom can you really trust? And, suffering from lack of self-trust leads to self-doubt. Having doubt in yourself is a powerful force that can set you up for failure in anything you attempt. Why? Because you are already assuming the decisions you make, and actions you take, probably aren’t the right ones, and they won’t provide you with the results you desire. Think of this in terms of (2) real-world scenarios: Scenario One: You want to make a career change because you’re bored or very unhappy with your current occupation. If you lack self-trust, your decision of making a change could be clouded by self-defeating “doubt” questions like: Am I smart enough to do this? Can I afford to do this? What will my friends, family and peers think? What if they think I’m stupid for making this career change? By having those types of self-doubt questions running through your brain you can actually talk yourself out of making the career change before you even try! Or, even before you look at options and first steps to making the career change. And what is the result of that? Being stuck in a career you no longer enjoy and wishing you were doing something else…yet never even trying to make the change happen! Scenario Two: You don’t have enough business and you’re struggling…but have your REALLY done the work to get more business? Or do find yourself blaming the economy, the competition, the powers that be? I have clients who come to me complaining about lack of business. And when I ask them what their business development strategies have been (prior hiring me), they tell me and I don’t doubt they’ve been struggling. Posting a couple blog posts, a few tweets here and there, created a website, and occasionally go to networking events. And they truly believe the “problem” is all about the economy. They soon realize they are not doing enough, they need to take responsibility for that, and they need to stop blaming others for their lack of business success. Take some time to ask yourself:
Your personal success and business success depend on YOU…you can have the best brand platform in the world, a terrific marketing strategy, an amazing book…but none of them will get you where you want if the demons in your head constantly try to sell you garbage…and you buy it! Cheers to your happiness & success! Lisa  Teleseminars: Are They a Wise Business Choice?June 09th, 2010Hi All! The following post is courtesy of Kathleen Gage, (hugely successful) Online Business Building Expert, and she is a teleseminar pro. Truly. Here are some great insights from her to get you started, or to think about if you’re already doing teleseminars… Teleseminars: Are They a Wise Business Choice? By Kathleen Gage Teleseminars are one of the most incredible ways to build customer loyalty, provide incredible value, position yourself as an expert and make fantastic revenues. The fact is, there are many experts for which teleseminars are the cornerstone of their business and marketing model. To optimize your effectiveness (and revenues) with teleseminars, or any aspect of your product or service offerings, you not only need to know how to develop a great teleseminar you also need to know who is interested in your information, how to market your offerings and how you will sell. Let’s begin with foundation. In virtually any marketing course, a primary area of discussion is defining your target market. Without knowing specifically who your market is, it is difficult to develop products and services your customers will be interested in and be willing to pay for. Here are a few considerations.
A consideration many people never take into account is, “Who do you ideally want to do business with?” Start from the space of, “Where are qualities I look for in my clients that will enhance our working relationship.” After all, you will be putting time, energy and effort into any working relationship. Why not make them the most enjoyable relationships you can? This is just the beginning. The challenge many professionals have is they have not taken the time to identify who wants and needs what they have to offer, but who they ideally want to work with. Without knowing this you may drastically miss the mark. Take time up front to do your homework so that you will benefit your market over the long run and have a great time doing so. To learn more about effectively using the Internet to generate great revenues go to http://www.streetsmartsmarketing.com/free-ebook.htm to access the FREE ebook The Truth About Making Money on the Internet.Thanks, Kathleen! Cheers & Happy Marketing! Lisa The Ten P’s for How to Produce a Successful WebinarJune 03rd, 2010Hi All! I came across this helpful info written by the HUGELY popular Web Strategist, Jeremiah Owyang. The guy travels all over the world consulting with corporations on their web and social media strategies, plus he’s also an in-demand speaker globally and frequent media guest. He recently wrote an article outlining the Ten P’s that he recommends following to produce a successful webinar. Here’s 5 of the 10 tips: 1) Philosophy: Most approach webinars realizing they are different than all other mediums. Despite being primarily one-way they have a social element as attendees will interact with each other in the provided chat features, or on tools like Twitter. Secondly, many webinar producers don’t offer helpful content to the audience, and instead treat it like a sales pitch. Lastly, speakers that are great on stage in the real world, may fall short and appear lackluster in an online faceless webinar. 2) Purpose: Many webinar producers fail to pick a succinct goal, in fact this is key as it will define how you measure success. Some objectives can include: Thought leadership, association, customer references, lead generation, sales material, accelerating the customer life cycle, or education. 3) Planning: There are many decisions and steps that need to happen in this crucial phase. From deciding if the event should be recorded in advance, or done live, when to schedule the event (taking into account a global audience and conference and travel sesaons) and then selecting the right platforms between Adobe, Microsoft, WebEx, and Go To Meeting. One biggest fail point is not having the right hardware and software (including compatible browsers) and waiting to the last-minute-scramble to get this done. The truly savvy producers will integrate the webinar with existing community and tie with direct marketing systems and then funnel leads to the CRM system. 4) Professionals: There are many talent considerations to make during this performance. Just as you would bring forth the best speakers at your customer conference, you should apply the same thinking here. Your internal team will include the following duties, but keep in mind, often one person will conduct multiple duties such as: Internal Stakeholder, Webinar Producer, Coordinator, Marketer, Community Manager, and Technical Support of both the platform, hardware, and software. The performance team will include any of the following: Speaker, panelists, emcees, and should have a backup speaker. 5) Programming of Content: Once a kickoff meeting has been set in place, the internal and performance team should discuss content. The producer should offer details about the event, goal, audience, and suggest topics. Decisions around this being a one-off event, or an ongoing series needs to occur, as well as the presentation style (keynote vs panel, or some type of hybird). The hosting company needs to clearly think through the risks of ‘pitching’ wares as it will have both negative and positive impacts. BUT, don’t stop here! CLICK HERE to read his entire article and read the last 5 P’s!! Cheers & Happy Marketing! Lisa 4 Ways to Sabotage Getting the Media Coverage You WantMay 14th, 2010Hi All! I recently wrote a blog about “How to Write a Killer Press Release & Where to Deploy It Online“. This is an impromptu follow-up to that topic, and was prompted by a consulting session I had with a client this week. My client is a (new) book author, so we wrote and distributed her first ever Press Release a few weeks ago. We deployed it online, and it was also sent to a targeted list of specific media we identified (newspapers, magazines, radio/tv shows and blogs). Fast forward to this week…she is very unhappy that her phone hasn’t been ringing off the hook with interview requests. I clearly explained that if it was “that easy” we’d all be featured in the Wall Street Journal or on The Today Show whenever we wanted. It takes effort! Here are the key tips and strategies I told her to do right after the Press Release went out…and as of this week she had NOT done any of them…hence the “not getting much coverage” issue. And, by the way, this is where most speakers, authors, small business owners and entrepreneurs drop the ball when it comes to getting media coverage through their PR efforts (so it’s not just her): 1. They Don’t Follow Up: When you send a Press Release to a targeted list of media, you have to follow up with them. And sometimes you have to follow up quite a few times. The media is bombarded daily with news, so you have to be the “squeaky wheel” to get their attention. Yes, it’s like doing sales calls, and it’s not the most fun thing to do in the world, but unless you have a Publicist to do it for you, it’s a task you must take on. It is critical!!!! 2. They Don’t Share With Their Social Media Communities: Once your Press Release is done, share the link to it on Twitter, Facebook, LinkedIn, etc. First of all, you don’t know who may see it and share it. Secondly, you have no idea who are all the followers your followers have. For example, on Twitter, I had someone retweet a tweet of mine about a Press Release. One of her followers is the host of a very popular BlogTalk Radio show, that reaches my target audience, and that person contacted me for an interview. I also was contacted by a reporter from the NY Times, and have been interviewed by her several times, because of a retweet. 3. They Don’t Post On Their Website: When you write a Press Release, create a page for it, optimize it with keywords and phrases, and upload it. Not only can it get found in search results for on-going traffic generation, but it’s important to share the news on your website. And even when the Press Release becomes “old” it can still drive traffic to you and attract media interviews for you. 4. They Don’t Post It On Their Blog: Use your Press Release as a blog post. It’s okay to occasionally promote news about yourself there. And if you’re on WordPress, and have added the All in One SEO Pack plug-in, this will also help get your news found online. So, there is your crash course in what to do AFTER your Press Release has been written and distributed. It takes EFFORT to get media interviews (unless you have truly earth-shattering news or you’re fairly well-known). But, the media is always looking for news, they have a lot of air time or pages to fill, so you can get your share of coverage if you’re consistent and persistent! Cheers & Happy Marketing! Lisa I’m Conducting a Teleseminar Series in June: Branding, PR/Publicity and Social MediaMay 08th, 2010Hi All! This is a blog post for a bit of self-promotion. Hey! I gotta spread the word, right?? Here’s info about the really cool teleseminar series I’m doing in June…pulled from a Press Release I’m sending out to promote them: Lisa Orrell, The Promote U Guru, is conducting three teleseminars in June for small business owners, entrepreneurs, speakers, industry experts, and authors who want to build their brand awareness and increase sales. The three teleseminar topics are: Brand Building, PR & Publicity, and Social Media. Each one will provide attendees with tips, strategies and advice they can implement immediately, even on a tight budget. The Promote U Business Building Teleseminar Series will be conducted in June 2010, and the dates are: Promote U Through Brand Building, June 8th; Promote U Thru PR & Publicity, June 11th; and Promote U Thru Social Media, June 16th. Each teleseminar is from 10:00 am to 11:00 am PST. And, because these are teleseminars, attendees can attend from anywhere from their phone. Internet and computer access are not required. The event website with details of each teleseminar: PromoteUGuru.com/teleseminars “Lisa knows her stuff and so much fun to work with! I can’t believe how much she has improved my brand positioning, sales, marketing and social media strategies, and PR efforts,” shares one Orrell client, Karin Piper, Author of Charter Schools: The Ultimate Handbook for Parents. “So I can tell you the content she’ll offer in these teleseminars is going to be very helpful…no fluff!” The upcoming teleseminar series is being sponsored by: PersonalBrandingBlog.com, WeMeUs.com and 428Designs.com. And the cost to attend individual teleseminars is $29, or people can choose to attend all 3 for a special package price of $69. “Prior to launching my Promote U Guru business, I ran an award-winning ad agency in Silicon Valley for 20 years. So I have been helping larger companies with branding, marketing, PR and social media for a long time. But now I focus on working with small business owners and individuals, and my vast experience benefits them immensely,” explains Lisa Orrell, a Branding Expert, Marketing Consultant and Business Coach. “Plus, aside from being a business owner for over 20 years, I’m the author of 2 books and a professional speaker myself. So I understand the challenges of those individuals who are trying to promote their books, build a brand platform for speaking, and/or who are trying to grow their small business (in any industry).” Based on her 2 decades of business and marketing experience, Orrell has been interviewed by, or written articles for, a wide variety of media, including: ABC, MSNBC, NPR, The Wall Street Journal, NY Times, WomenEntrepreneur.com, U.S. News & World Report, The Silicon Valley Business Journal, China’s Her World magazine (for professional business women), PersonalBrandingBlog.com, BNET.com, and countless others. I hope to see you in my “virtual” classroom for 1, 2 or all 3 of my teleseminars! Cheers & Happy Marketing! Lisa How to Write a Killer Press Release and Where to Deploy It OnlineMay 01st, 2010Hi All! If you’re like a lot of the clients I work with, you probably don’t have a lot of experience writing a Press Release…if any! So I’d like to provide you with some very helpful tips for not only crafting one, but also where to deploy it on online so that the media actually sees it…and so that it shows up in Google searches to provide on-going traffic to your website. Ready? Let’s get started… 1. Make Sure It’s Newsworthy: Some people want to write a Press Release about everything and anything they do, and that’s not a good strategy. Save writing one for big, worthwhile news: Your new book, landing a significant client, an event you’re conducting, etc. And they are not meant to read like articles! They are meant to be “news”! 2. The Headline: Make sure it’s short, effective, and not like the headline of an ad, eblast or direct mail piece. A Press Release is not a “marketing” promotional piece; it’s meant to share news in a factual, straightforward way. 3. The Body Copy: I have read many Press Releases that read like an ad or marketing brochure. Wrong! Using hype, exclamation points, marketing speak, etc. is not appropriate. 4. Basic Structure: Headline, intro paragraph that covers the “5 W’s” (who, what, where, when and why) because some media may only run your first paragraph and not the whole thing, second paragraph with more support info or a quote from you, a third paragraph with more support info and details, a fourth paragraph with a quote/testimonial from a client (or expert) about you, a fifth paragraph with boilerplate info about your company, and a short final paragraph with contact info. Keep the paragraphs short and try to keep the length to around one page. Click here to see a formatting example. You can use variations of this! 5. Add Testimonials: It’s always good to include one Testimonial so that someone else is quoted in it saying how great you are. It gives you more credibility. 6. Get Client, Organization or Individual Approval: If you want to mention a client, or any other organization, business, or person, in your Press Release, get approval first! This is BIG. Example: You may have just landed a big newsworthy client, or landed a keynote speech for a high profile company or organization, and want to tell the world about it. Yes, this type of news would warrant a Press Release, BUT those entities may have strict policies about being mentioned in someone else’s Press Release (mandated by their legal departments), and you can get into A LOT of trouble sending out a Press Release with them mentioned in it without approval. A LOT of trouble. 7. Optimize Your Press Release: Add 5-10 keywords or phrases that have received good search results because when you deploy your Press Release through an online service, those keywords will help it get found by people doing searches related to the topic of your Press Release. Click here to use a free keyword search tool that Google offers. You can type in keywords and phrases into this tool and it will tell you how many searches were done that month for them. This will help you determine which ones are worth putting in and it will also provide you suggestions that are variations of the ones you came up with. Online Deployment & Distribution: Okay, so now your press release is written…now what? You’ll want to deploy it through an online service. There are tons of these Press Release distribution services. Note: They vary in cost, so it will boil down to your budget. But most of them enable you to choose the industry(s) and media you want to reach, add keywords, select the date of deployment, and add pictures, images and logos to the upload. Here’s a few that most PR pros I know use, and ones I use: PR9.net is super cheap, around $15 per Press Release. Even when I use one of the other more expensive services listed above, I always deploy through PR9.net, too. I do this because I find my Press Releases do show-up in Google searches through their service, so that’s worth $15 bucks. Also, in addition to deploying it online for mass coverage and distribution, you’ll want to create a targeted list of media you want to reach. Then you can email your Press Release to them and do follow up calls and emails. But don’t attach the Press Release to your email! Paste the Press Release copy into the body of your email to them. OKAY! There is your crash course in writing a killer Press Release, and where to deploy it. I hope you found this helpful! Good luck! Cheers & Happy Marketing! Lisa How Do I Find My Target Audience on Twitter & Get Them to Follow Me?April 18th, 2010Hi All! Many of my clients, and audience members in my seminars and workshops, ask this question: How do I find and get the target audience that I WANT to attract to follow ME on Twitter? As business owners, professional speakers, authors, consultants, coaches, etc. (whatever your business is), it doesn’t do you much good to have thousands of followers if most of them are people who would never have interest in your services, products, etc. I’m a firm believer that it’s all about quality and NOT quantity. But that’s a very hard concept for many people to grasp…everyone gets so hung up on “how many” Fan Page fans they have, how many Twitter followers they have, etc. But I can tell you that Twitter benefited me in many ways even when I only had around 100 followers…why? Because I had the “right” followers. I started building relationships with other experts (who followed me) who I am now doing strategic partnering with, online events with, etc. So even though some of my followers are not potential clients of mine, they will refer clients to me and we’ll generate revenue together by doing paid events together. And this may shock you, but a recent marketing report answered this question: How many Twitter Followers does it take to affect lead generation? Answer: At least 100. NOT 1,000! NOT 10,000! NOT 1 million! 100. Read the article with details by clicking here. However, as I was saying before that tangent, is that it IS possible to find the people you want to target for business on Twitter…the people who CAN become your clients or buy your products! Here are (3) ways that will enable you to find them: 1.) http://search.twitter.com : Type in keywords that describe the people you’d like to reach (example: Event Planners) and search results will come up. 2.) http://www.twellow.com: Twellow describes its service as a “directory of public Twitter accounts, with hundreds of categories and search features to help you find people who matter to you”. And it’s FREE! 3.) http://listorious.com: Listorious describes its service as “…makes it easy to find who matters on any topic with the best Twitter people search on the web. We empower thousands of people to curate Twitter by allowing them to tag their list in our Twitter list directory.” And here’s the basic benefit: You can find lists that other Tweeps have created that are of your target audience. So you may be asking yourself, “Great. I’ll find a ton of people to follow who I really want to follow me. But how do I get them to follow ME?” Short answer: Begin to follow them, and over time (if you retweet them a lot and send good content vs random junk), you have a good chance of them following you. And if they post questions or comments, reply to them. It’s all about being “social”! And I’d like to say “Thanks!” to Mirna Bard, Social Media Expert, for sharing the Listorious.com tip with me OKAY! You have 3 ways to get you started on finding YOUR target audience on Twitter. Get movin’! Cheers & Happy Marketing! Lisa Why Having Social “Me”dia Syndrome Will Cause You to SufferApril 08th, 2010Hi All! As a Marketing Consultant and Business Coach, I speak with clients, colleagues, or audiences everyday who ask me why their Social Media efforts are dismal. To which I reply: “Have you taken the word ‘Social’ out of Social Media?” To which many respond with, “What do you mean?” People who approach Social Media as Social “Me”dia, struggle. So what DO I mean? Well, see how you answer these questions to see if you’re suffering from Social “Me”dia Syndrome: 1. If you have a blog, do you follow other peoples’ blogs and make (good) comments? Or do you just expect people to follow your blog and show interest in yours? 2. Do you really participate in the Facebook Fan Pages or Groups you’ve joined? Or do you expect everyone just to flock to yours? 3. Do you answer questions or provide solutions to people you follow on Twitter? 4. Do you re-tweet their tweets? 5. Do you thank people for re-tweeting you or following you? 6. Do you take the time to participate in #FollowFriday #FF on Twitter and give props to tweeps you really like so your followers will then know about them, too? 7. If you have a Facebook Fan Page, do you actually go there, daily, and post questions or helpful info that your Fans can respond to? 8. If you have a blog, do you invite Guest Bloggers to write posts and then source them clearly? 9. Do you reach out to people on LinkedIn, participate in Group Discussions, offer advice when questions are asked? 10. On your Facebook Fan Page, do you post interesting questions on the Discussion Board, let your Fans know, encourage them to answer the questions, and/or post new questions? If you answered “No” to more than 3 of these questions, you are suffering from Social “Me”dia Syndrome. You’ve taken the word “Social” out of Social Media and you’ve focused too much on the “Me” in Media. This means your branding, marketing, sales and lead generation efforts will suffer. And this means you and your business will suffer! Take 2 aspirin, shift your perspective, reassess your goals and efforts, and contact me in the morning. Chances are within a few weeks you’ll be feeling much better about your Social Media efforts…and the RESULTS!!! Cheers! Lisa Did You Know You Can ‘Outsource’ Your Social Media Efforts…Cost Effectively?March 29th, 2010Hi All! Okay, there is a God (or Buddha, or whatever you believe in). I had a great conversation with Eve Mayer Orsburn, CEO of an AWESOME company called Social Media Delivered (.com). Here’s the gist so you can wrap your brain around what her company does… You possibly: Outsource your design needs to a designer; or outsource your web needs to a webmaster; or outsource your PR needs to a PR consultant…so why not outsource your Social Media needs/efforts to an outside vendor, too? That’s what Eve’s company handles! They offer great package prices for small businesses (even one-person shops), but they also have large corporate clients who outsource their social media efforts to them. Here’s their Company Overview: Social Media Delivered offers consulting, training and marketing services specializing in social media campaigns for individuals and organizations. We leverage the power of LinkedIn, YouTube, Twitter, Facebook, and viral marketing to bring the right people together to get our clients goals accomplished. So, not only can her company help create or improve your current social media strategy, BUT (and here’s what differentiates their company from a company that ONLY helps with strategy!!!) they also IMPLEMENT…that means they’ll send tweets, keep your Fan Page active, keep your LinkedIn profile current/active, create blog posts, etc. Very cool! What an AMAZING niche she has! Everyone is so busy these days…so to be able to outsource your social media efforts to keep your outreach consistent and current, which in turn means making them more effective for you?? Fabulous. Check out their services and pricing, and see what you think! And they offer free consultations so you can contact them with questions… Cheers! Lisa
PART TWO: Your A-Z Guide of Social Media and Business CommunicationMarch 22nd, 2010Hi All!  Susan Young, President of Get in Front Communications, Inc. The following post is a Part Two of a Guest Article courtesy of the wonderful Susan Young! Here’s a reminder about “who” she is: Susan works with professionals who want to supercharge their communication skills, self-confidence and success. She’s the President of Get in Front Communications, Inc., a public relations and communications training company. Susan provides presentations and coaching on sales, Reading Body Language, Emotional Intelligence, public speaking, Social media and news. Visit www.getinfrontblogging.com andwww.getinfrontcommunications.com. Follow Susan on Twitter @sueyoungmedia. Here is PART TWO of her Guest Post which explains her tips N-Z… The way you communicate in your business relationships is directly tied to your revenues, reputation and success. Of course Social Media and technology are forcing us to set new rules, boundaries and etiquette. Here are the ABC’s of Outstanding Social Media and Business Communication: N is for notice the little things. Someone may Tweet or post a message about their birthday, the flu or their upcoming presentation. A few quick words wishing them good luck, or asking about the topic of their workshop helps build relationships. People appreciate being recognized. O is for own it. Be passionate about what you do. Your enthusiasm will leak into all of your spoken and written words. Friends, Followers and Connections will pick up on this immediately. If you don’t own it and love it, it’s time to re-asssess what you’re doing, and why. P is for professional. Use your profiles, posts and messages in professional ways. Present yourself online to prospects, clients and the world as a top-notch pro who walks the walk and talks the talk. This should be evident in all of your Social Media communication. It must be congruent with your traditional marketing materials, website, articles, and press releases. Q is for quit trying to sell. If you post a link that offers tips, make sure it leads to a page with the information you promised, not a sales pitch to buy your book or register for a webinar to get the tips. R is for rapport. Connect with people through your blog, posts, links, articles, e-zines and videos. Give them an opportunity to get acquainted with you. Developing friendships online is similar to real-life friendships. You connect with some people immediately and others take more time. There are a few you will never click with. That’s ok. Go for quality not quantity. S is for sharing. Share your expertise, insights, wisdom and assistance. That’s what the community of Social Media is all about. Be willing to donate the seeds of your intellectual capital, knowing you are building a brand and reputation that will eventually take root. In other words, share your smarts but don’t expect an instant Return-On-Investment. T is for thank you. Express your gratitude and thanks to others who provide helpful information, share your messages, posts and Tweets with their circles, and comment on your blog or Linked In questions. U is for use everything that’s available. Don’t get nervous. You don’t have to use all of the applications, gadgets, downloads and software at the same time and right now. Commit to learning a new technology or program and build from that. Use these tools to your advantage as you grow your business and online presence. V is for visuals. Social Media is interactive. There are different ways that people learn and communicate. Use a broad approach to include various styles and age groups. You can post an E-brochure on your site which allows people to see and hear your style and approach. You can record a video blog or podcast. Get creative! W is for write with clarity. Whether you are writing a white paper, a short blog post or a question on Linked In, use language that is clear, concise and compelling. X is for the ”X-Ray Approach.” In order to effectively communicate and relate to people, you’ll need to get inside their heads and emotions. Read their materials, listen to their seminars and ask good questions. You’ll soon be able to diagnose their pain (challenge) and determine if your products and services will be the cure. Y is for yell if you need any help. People love to help. Periodically toss out your questions or challenges to the crowd and allow them to connect with you. Tap into their experiences, ideas and resources to help with your learning curve. Z is for zany. Sure I talk about being professional and sharing your personality, but you can let your hair down in a zany and fun way. For example, on Christmas, my blog post was titled “Santa’s Communication Pitfalls.” On Halloween, I blogged about “Scary Customer Service.” Maybe it’s not totally zany, put you get the picture. It’s ok to have fun! Communicating online requires us to write the line, walk the line, read between the lines and often tow the line. Are you up for it? It can be as easy as A-B-C. Thank you, Susan! Loved your Two Part article and I appreciate your support! Lisa
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