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Lisa Orrell, The Promote U Guru 
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Posts Tagged ‘sales’Three Ways to Engage and Attract Millennial CustomersAugust 05th, 2014Hi All! For Sellers to more successfully engage, attract, and develop new customer relationships, it’s important to be aware of this interesting fact shared by J. Walker Smith, Ph.D. and Ann Clurman, Co-Authors of the book, Rocking the Ages: “Generationally determined lifestyles & social values exercise as much influence on buying and purchasing as more commonly understood demographic factors like income, education, and gender do – maybe even more.” How Millennials (aka: Gen Y), Generation X, and Baby Boomers each prefer to be engaged with is different. And it’s critical that Sellers educate themselves on these preferences as it can greatly improve the results of their sales and marketing efforts. However, for this article, the focus is on Millennials. Not only are they the newest generation of young, adult consumers, they are the most unique. Thus, they’re worth learning about. Why? For starters, they are the largest generation the U.S. history. Plus, by 2025, 75% of the U.S. workforce is going to be comprised of Millennials. As a result, not only will Sellers and Employers be working with them more as colleagues, but they’re going to be heavily competing for them as customers. There are many ways to attract, engage and build brand-loyalty with this unique generation. Here’s an example of three to be aware of:
Smart companies are investing a lot of time, effort, and money into learning everything they can about the Millennial mindset; both as employees AND consumers. Furthermore, Sales Teams all over the globe are learning how to better engage with them as our next generation of key decision-makers in the workforce. With $1.5 billion in annual spending power, and being a generation 85 million strong, it’s easy to see why companies ranging from small businesses to Fortune 500 corporations care about them. The eldest Millennials are now around 30 years-old…so they’re not just “clueless kids” anymore. Cheers & Happy Marketing! Lisa  Tips for Using Instragram to Grow Your Small BusinessMarch 04th, 2014Hi All! With social media ruling the roost in business promotion, it’s hard to ignore any social networking platform these days, and Instagram is no exception. What started as an iPhone only app has expanded into one of the fastest growing and most vibrant social media networks; Instagram for business is a great marketing tool, especially those targeting younger audiences. With over 150 million users already, Instagram is the ultimate visual marketing tool to showcase to your prospective customers your social and human side. Instagram is all about pictures and videos, and thus is a great marketing tool for your business. After all, pictures directly appeal to emotions, increase interaction rate, and strike a chord with prospects, thus making your brand visible to a larger audience. Here are a few tips for using Instagram for building your brand, increasing sales, and growing your small business: Introduce your employees You may not know but most of your followers are keen on knowing the people associated with your brand, especially those who keep your company going. By introducing your team through Instagram photos, you humanize your brand, thus building a connection with prospects and customers while enhancing their experience. Cultivate a following It’s easier than ever to increase your following on Instagram for business by linking it with your Facebook account. Connect specific brand images to your Facebook business page with a relevant, popular hashtag that aligns with your brand image or marketing campaign. This is a necessary step to show to your Facebook fans that you’re on Instagram. Use relevant hashtags (#yourbrandhere) to increase your brand exposure and reach out to a wider audience for leads while helping people find your account. Be polite to follow Do not forget to follow your followers on Instagram. It’s a good idea to follow other brands that relate to your specific brand so as to create strategic relationships on the platform. Give your followers a sneak peek into an upcoming event or a news feature often can help keep them hooked to your page. Not only this, make your loyal followers feel special by sending them updates about an upcoming product, the latest launch, or new releases. This is one of the easiest tips for using Instagram for business – helping build anticipation in prospects and keeping them coming back for more. Don’t be content with static As a multimedia platform, Instagram now allows you to upload 15 second video clips. So why remain static when you can use the visual feature to upload behind-the-scenes peeks at different business activities. A few businesses even use this video feature for customer testimonials and product demos, helping prospects see your human side. Further, you may wish to embed Instagram video in your website or blog to reach a larger community and boost your business exposure. Share positive emotion more often When using Instagram for business, carefully curate your photos considering the likes and dislikes of your target audience. Figure out what kind of photos they would be more interested in. It is human nature to like smiling faces more than sad ones. You may use a serious post occasionally to make an impact, but prefer to share positive emotion more often. Let the powerful imagery in the images evoke emotions that words often fail to express. Encourage followers to share their story with you to build a relationship and show them that you care, unlike most other businesses that merely focus on self promotion. Powerful Pinterest Tips to Help Grow Your Small BusinessDecember 11th, 2013Hi All! As the third most popular social media network after Facebook and Twitter, Pinterest has over 48.7 million users, recording more than 25 million monthly visitors. And it has become a powerful social media platform for product-based businesses, bringing in more traffic than Yahoo and Bing. Plus, statistics show that prospects are likely to spend 70% more money with you when they are driven to your website from Pinterest. That alone makes it all the more important to take this newer social media platform seriously! That said, here are a few tips for using Pinterest effectively to grow your small business and increase your sales: 1. Increase Your Brand Awareness Provide useful, educational information to your followers. Your purpose is to become a reliable source of the most accurate, valuable information; not just to promote your products and business. This will ensure that your followers see you as an authority in your industry and look to you as the go-to place for all relevant information about your niche. Done right, you’ll inspire interest and build trust online, and that can lead to increased customer loyalty, greater audience reach, and referrals from others. 2. Expand Your Reach Other social media networks have given small businesses amazing tools to expand reach and grow business, and Pinterest does, too. Using the group board feature on Pinterest and collaborating with popular pinners, you can easily expose your brand to a greater audience and expand your reach. Make each board theme specific, with a catchy title and keyword-focused relevant content. As the audience follows the focused boards, your follower numbers will tend to spike. 3. Make Your Business Site Pinnable The best way to spread the word about your business is to make your Pinterest site visual. You may use Flickr, Shutterstock, Photo Pin, iStockPhoto, or Fotolia to find unique, interesting, exciting, and pinnable photos on a regular basis. However, don’t forget to check the copyright of images. Be sure to give credit where it’s due. The most successful pins are a combination of valuable content and great images. 4. Add Pinterest Logo to Your Website Adding a Pinterest logo to your business website will help increase your fan following and remind site visitors to pin your content. Also, to ensure a positive brand image, send messages that express the real identity (the voice) of your business. So plan out your boards accordingly, keep your content organized across different boards, and clearly outline the information you want to share with your fans. 5. Engage with People Engage with your audience to better understand what they want to generate better boards that they’ll like. Use the Repin option to stay current with what is trending on Pinterest by examining the pins of the most popular Pinterest users and keep your pins sharp, current, and targeted. Also, be sure to keep an eye on your competition to see what they are doing to attract traffic and create engagement. These tips may seem like common sense to some of you, but they’re NOT common practice with many pinners! I constantly hear from people who ask me, “I’m on Pinterest (or Facebook, or YouTube, or LinkedIn, or Twitter)…but what should I be doing there?” That’s more proof that opening an account on a social media platform doesn’t immediately make you a marketing expert. Learn the basics of Pinterest, get comfortable with using it, and then start experimenting with more tools and features they offer. It can work for you as long as you’re persistent and consistent! Customer Service Lesson from Carnival Cruise Ship DisasterFebruary 20th, 2013Hi All! By now I’m sure most of you have heard about the recent Carnival Cruise debacle that occurred on their Triumph Ship in the Gulf of Mexico on February 10, 2013 due to a fuel line leak, and that left 4,200 passengers stranded on board without power or working toilets for five days. Not a fun way to spend a vacation! And also certainly not a “fun” time for Carnival either. However, now that everyone is safely off the ship, this unfortunate situation made me think about what I could learn from Carnival’s recent public relations, business, legal, and Customer Service nightmare. I don’t plan to dissect “how” they handled everything on board during the fiasco, but rather wanted to focus on what they did during and after it from a Customer Service standpoint “off the ship”. According to news reports, Carnival is not only refunding all passengers 100% BUT they are also providing travel vouchers for future cruises. And, according to cruise experts, this type of compensation is not “normal” in the cruise world; normally passengers are only given a partial refund when things go bad (or even really bad) on a cruise. That said, all small business owners should adhere to the following: When you have a client or customer who is unhappy, go above and beyond what is expected of you to repair the situation! I know many business owners who look at customer complaints as an “annoyance” and complain the person(s) is simply whining…but that’s not always true and that’s NOT the right perspective. Here’s a personal example: Recently someone purchased my e-book, Promote U Thru PR: How to Get Mass Media Coverage to Build Your Brand and Income, and for whatever reason there was a technical glitch in my shopping cart for THAT one order, that one day, that caused his credit card payment to process but it did NOT deliver the buyer a link to download the e-book. I received a scathing email from the person saying they were ripped off. But, rather than just email them the e-book directly with an apology (for the sake of keeping the $17 bucks), I refunded their credit card, AND sent them the e-book, AND offered them a FREE 30-minute consultation. That was WAY more than I needed to offer for a $17 product ordering mishap, but the effort to maintain my brand integrity was worth it. Why? Because the person ended up hiring me for on-going Marketing, Branding, PR, Publicity and Social Media consultation…which yielded way more revenue for me than losing a measly $17 bucks on the e-book sale. However, even if he hadn’t hired me, I could walk away from that situation knowing I did everything possible to make him happy. My prediction is that MANY of the passengers who went on that awful Carnival Cruise WILL use their vouchers in the future with Carnival and have a great time…like a majority of people who cruise every year yet never experience any mishaps, large or small. So learn from this recent news story, and learn from the personal example I provided, and when things (possibly) go awry with a client you may have, go above and beyond to fix the situation…it’s YOUR brand and it’s YOUR job to protect it! 50 Qualities of the Best Business BlogsFebruary 24th, 2012Hi All! As you know, I’m constantly doing research for tips, trends and strategies that pertain the branding, business, marketing, social media, sales, PR, etc…basically anything that can help people build their small businesses and achieve success! And today I came across this great blog post written by Marcus Sheridan, The Sales Lion, entitled: 50 Qualities of the Best Business Blogs in the World. I wanted to share several of the tips on his list here because SO many clients and people in my workshop audiences constantly ask,”What can I do to make my blog better?” Or, “I want to start a blog but don’t know what to do!” And after reading Marcus’s post, I felt many of you could benefit from the info. So, here are 15 of the 50 qualities he shared: 1. They answer the basic consumer questions first and foremost. 2. They don’t suffer from the curse of knowledge. 3. They don’t try to impress readers because they know that happens naturally with great teaching. 4. They don’t brag about themselves, their company, and why they’re so awesome. 5. They are willing to have a conversation below the post (in the comments section) or behind the scenes via email. 6. They don’t waste words, and if they can state it shorter, they do. 7. The owner/CEO of the company is involved and also is a blog contributor. 8. They include at least one image on every post. 9. They make it readable by using short paragraphs, bullets, headers, etc. 10. They include video as much as possible. 11. They address subjects no one else in their industry is willing to address. 12. If they see something wrong in their industry, they tactfully call-out the action, person, or company doing it. 13. They leverage as many employees as they can in the content curation process, and see every member of their staff as a “blog contributor.” 14. They don’t have a bunch of frivolous red tape, filters, and stupid management teams holding up every blog article that’s written. 15. They have thick skin and don’t back down as soon as someone doesn’t like what they have to say. To read the other 35 qualities he shared, simply click here! I hope that all you small business owners, speakers, authors, coaches, entertainers and consultants find this info helpful for improving your blogging efforts. If you’re going to take the time to have a blog, you should at least do your best to make your efforts effective! Cheers & Happy Marketing! Lisa Reverse the Risk and Explode Your ProfitsOctober 23rd, 2011 Jim Palmer: The Newsletter Guru Hi All! The following guest blog post is courtesy of Jim Palmer who is internationally known as The Newsletter Guru. Jim is the premier go-to resource for maximizing the profitability of customer relationships. So without further delay, let’s jump into his informative article, “Reverse the Risk and Explode Profits”: I have a question for you. Why don’t more of your customers or prospects buy from you? If your answer is “because of price,” you’re probably wrong. I coach a lot of entrepreneurs and small business owners, and when our discussion turns to reasons for not buying, invariably the excuse is price. “My customers don’t say ‘yes’ more often because of price.” In reality, customers don’t say “yes” more often because of skepticism, or lack of trust or perceived value. It’s what Zig Ziglar emphasizes as one of the five obstacles to a sale: no trust. Lack of trust is probably the biggest obstacle between your company and a sale. It’s rarely price. The reason more of your customers or prospects don’t buy from you is that you haven’t done enough to build your customers’ trust in your products or services. Why the 30- or 60- or 90-Day Warranty Is Not Enough! You’ve heard of Murphy’s Law: Anything that can go wrong will go wrong, usually at the worst possible moment. Well, there’s another variation of that, and it goes like this: The product will cease working exactly one day after the warranty expires. Enough of us have had that exact experience that it lends credence to the veracity of the law. We all take those 30- or 60- or 90-day warranties with a grain of salt. It makes us skeptical consumers. Your customers are no different. They’re wondering, “What if it doesn’t work? What happens when it fails? What if I don’t get the result I was expecting?” They may be on the fence about buying from you. You’ve done a lot to move them to consider buying from you, but they’re thinking, “Yeah, I kind of like it. It sounds like it will solve my problem. I think the price is fair, but what if . . . ?” Get rid of the “what if,” and you can close the deal. It’s easy to do. Easy? Yup. All you have to do is reverse the risk. Risk reversal means that you, the business owner, assume all the risks associated with purchasing the product (or service), so it’s going to work to your customers’ satisfaction. If they’re on the decision fence and have nothing to lose, they’re going to buy. Let’s be clear—square one is that you must offer a high-quality product or service. That’s a given. It’s a no-brainer. Some of my coaching clients assure me that they do (and I believe them), and then they go on to tell me about their 30- or 60- or 90-day guarantee. That sort of offer simply makes people skeptical because we’ve all been burned by that warranty version of Murphy’s Law. What happens after 30 days? What happens after 60 or 90 days? When prospects wonder about that, they’re going to be hesitant to buy. You haven’t gotten them over the trust hurdle. The L.L. Bean Approach: “Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We do not want you to have anything from L.L. Bean that is not completely satisfactory.” As the story goes, a woman returned a pair of boots after fifteen years because the sole had worn out. She thought they should have lasted longer. They were replaced, no questions asked. That’s a rocksolid, stand-behind-your-product guarantee. A super strong guarantee shows that you are supremely confident in your belief that your products and services do what you say they are going to do. It should be paramount in whatever you sell in the first place. So if that’s true, and if you are supremely confident, then give an ironclad guarantee. You have nothing to lose, and everything to gain—sales and higher profits. Your ironclad guarantee is just what your customers need to increase their trust and lose their fear of risk. When they have nothing to fear and nothing to lose, they have no reason not to buy. Your super strong guarantee needs a few things to really make it work. First, it has to have a specific name, and when possible, the name of your guarantee should be associated with the benefit of your product and the degree to which you back it up. Second, it needs a specific logo. A lot of entrepreneurs use a seal in conjunction with their guarantees, and that image resonates with customers. It’s like the Good Housekeeping “Seal of Approval.” That seal, and the guarantee behind it, have been around for more than one hundred years. The Good Housekeeping Research Institute tests products and only offers the seal on those that pass its strict standards. It’s an ironclad, rock-solid guarantee. Consumers know they can rely on the product if it has the seal. They can trust it! Jim Palmer is internationally known as The Newsletter Guru, the go-to resource for maximizing the profitability of customer relationships. Jim is also the acclaimed author of The Magic of Newsletter Marketing – The Secret to More Profits and Customers for Life and also Stick Like Glue – How to Create an Everlasting Bond with Your Customers So They Stay Longer, Spend More, and Refer More, and The Fastest Way to Higher Profits – 19 Immediate Profit-Enhancing Strategies You Can Use Today. Learn more about Jim and all his programs at: www.NewsletterGuru.TV.
5 Things Your Freelance Sales Writer Must DeliverJuly 18th, 2011Hi All! The following blog is a guest post courtesy of Debbie Feldstein, a freelance non-fiction writer based in New York City. For more than 20 years, she has provided imaginative, unique, and persuasive copy in the form of press releases, brochures, sales letters, and autoresponders. She has authored dozens of books, reports, and articles on effective sales and marketing. Among her ‘best sellers’ are How to Use Social Media Marketing to Attract More Prospects, Make More Sales and How to Create Information Products. For more information, please visit www.creativeblocks.com or send a message to oddball@creativeblocks.com. Plus, I can personally vouch for Deb’s talent because she has been the Editor for my 3 books! She really is fabulous and great to work with. Okay! Let’s jump into Deb’s article: 5 Things Your Freelance Sales Writer Must Deliver The Internet makes it easy to find and hire freelance copywriters. But the question many entrepreneurs and small business owners face when they want to outsource their copywriting needs is this: How do I know which copywriter to choose? (My short answer is ‘Choose ME,’ of course.) If you don’t know anything about the product you’re buying, then it’s tough to get a good deal. For example, if you don’t know diddly about cars, you may end up buying a Yugo instead of a Mercedes. One way to ‘look under the hood’ of a potential hire that you want to handle your business writing is to ask them in their proposal if they know (and can deliver) the 5 essentials of a good sales message. Anatomy of a Conversion-Oriented Sales Message Whether it’s an advertisement in the Sunday paper, a postcard, an online sales letter, a television commercial, or even a flyer stuck under the wipers of an automobile, an effective pitch always includes these elements. To assess skills, ask your copywriter to provide portfolio samples of: ***Headline – A headline should be unique, powerful, and convey the biggest benefit of using a product or service. ***Body Copy – The body copy should be an emotionally compelling recitation of what the consumer will receive and needs to do. ***Social Proof – Testimonials and endorsements, prove that an offer is what you claim. The problem is that many testimonials and long and rambling. (Ask your copywriter for a sample of a before-and-after testimonial that he/she has edited.) ***Guarantee – Guarantees should remove risk so that the consumer has no fear of disappointment. ***Bonus – Offering something of additional value (“But wait, there’s more!”) should transform a sales offer from ‘good’ to ‘irresistible.’ ***Urgent Call to Action – Procrastination kills profits and, unfortunately, prospective buyers may be likely to put aside offers to act upon at a later date. Ask your copywriter for an example of a statement that tells a consumer how to place an order, with an incentive for them to act quickly. Important note: When asking for a sample of these various elements, it is appropriate to request something from the writer’s portfolio. It is NOT appropriate to ask your as-yet-unhired writer to do work ‘on spec’ and deliver samples based on your specific project. Unscrupulous entrepreneurs (and you don’t want to be one of THOSE) sometimes ask numerous copywriters to provide on-spec samples. Then they simply cobble those samples together to create their own sales message, without paying any of the writers whose creativity they are pilfering. Your prospects are waiting for you. And so are the talented copywriters that can help you turn those prospects into buyers. Go for it! Thanks, Deb, for the great advice! Cheers & Happy Marketing! Lisa
New Book, “Small Message, Big Impact” Worth ReadingJune 03rd, 2011 Teri Sjodin's New Book Now on Amazon! Hi All! When I was offered an advanced reading copy of Teri Sjodin’s, new book, “Small Message, Big Impact: How to Put the Power of the Elevator Speech Effect to Work for You”, I quickly accepted. Why? Because it’s a great topic and one that I see many people struggle with. In a nutshell, I have to say that Teri’s new book rocks! And you can now pick a copy because it became available on all major online book retailers, like Amazon, this week. Here’s the scoop on why I highly recommend reading her book, and why I felt compelled to tell you about it:
Here’s a snapshot of what you’ll learn:
And it’s not just me giving the book great reviews. Business Guru, Harvey Mackay, author of the #1 New York Times bestseller, “Swim with the Sharks Without Being Eaten Alive”, as well as Selling Power Magazine and many others, have given it rave reviews, too. Are you curious about Teri and why she is qualified to write a book on this topic? Here’s her brief bio: Terri L. Sjodin is the principal and founder of Sjodin Communications, a public speaking, sales training, and consulting firm. For over twenty years, Terri has served as a speaker and consultant to an impressive list of companies, industry associations, academic conferences, CEOs, and members of the United States Congress. She is also the author of “New Sales Speak: The 9 Biggest Sales Presentation Mistakes and How to Avoid Them” (Wiley). Okay! Go get a copy! And thanks, again, to Kevin Small, an amazing Literary Agent, for offering me an advanced copy…also congrads to Teri on writing a great book! Cheers & Happy Marketing, Lisa 7 Business Coaching Tips You Can’t Afford to NeglectOctober 24th, 2010Hi All! Over the past 20+ years, I have presented to, met with, mentored, coached and observed hundreds (probably thousands) of businesspeople. And I am still always amazed at the lack of professionalism many of them display. Highly successful small business owners strive to be perceived in the highest regard by prospects, clients, colleagues, vendors and employees. And as a certified Success Coach, I see many of my clients struggle because they neglect these tips. Sure, some of these may come naturally to you, but there may be one or two that will benefit your business building efforts. I hope so! 7 Business coaching TIPS You Can’t Afford to Neglect: 1. Be prepared and do your homework. If you tell a client or prospect you’ll have info to them (e.g. a proposal) by a certain day/time, do it. And prior to meeting, have all of your information organized and review it carefully so that you can easily explain it to them. Note: I have personally had people pitch me (for things like insurance plans, printing services, etc.), and they were a mess. Things like: Their information was incomplete, they were late to the meeting, they spelled my name wrong on the proposal, they didn’t present the info I asked for, typos in the doc, etc. Why would I invest my money in someone like that? 2. Each morning start by determining the most difficult task facing you, and do it first. Is it making follow-up calls to prospects? Asking clients for referrals? Putting together a complex proposal for a prospect? Whatever it is, do it FIRST! It gives you an edge over the competition…chances are they are avoiding the task! And if it’s a task that will benefit a hot prospect (or client) you will impress them with your initiative and speediness. 3. Don’t be late for phone or in-person appointments. It tells the prospect or client you do not value or respect their time. Successful business owners arrive to in-person meetings 10-15 minutes early and use the time to “get grounded” for the meeting. Also, this time cushion comes in handy if you get lost trying to reach your destination. It always sounds really unprofessional when you’re late and you say, “I’m sorry. I got lost.” The time cushion (normally) gives you enough time to find your way and still arrive on time. Being 15 minutes early for an in-person meeting is WAY better than being 15 minutes late! 4. Never pull a “no show”. If you cannot make an in-person or phone appointment, call the person BEFORE (not after the time) and reschedule. A good friend of mine works for a loan leads company. They screen people looking for a loan, determine the “hot leads”, and then schedule a meeting/phone appointment WITH A LOAN AGENT (the loan agents pays for these pre-screened leads). She told me that loan agents blow-off these prescheduled meetings all the time! Can you even believe that??? Here are qualified leads that the loan agent is paying the lead service for, and he/she basically throws the hot lead away by pulling a no-show! This flaky behavior costs these loan agents thousands of dollars in commission… money that could have been theirs (not to mention all the referral business they lost)! 5. Successful business owners act confident (NOT cocky!). Here’s a simple concept that I see many business owners neglect: BEING NICE! You don’t need to be a tyrant to succeed. Be genuine, be kind and be caring. Note: When I owned my ad agency for 20 years, I sometimes had client contacts that were junior-level marketing coordinators and they went on to become VP’s of Marketing. If I had been rude to them when they were “junior”, they wouldn’t have kept hiring my firm as they climbed the ladder. By being nice and sincere, I not only received millions of dollars in business (and referrals) from them over the years, but they also grew to become great friends of mine. 6. Successful business owners greet people with a firm handshake. There is nothing worse than a weak, limp handshake. It irritates me to no end. When you greet someone, immediately extend your hand, offer a firm (not crushing!) handshake, smile and make eye contact. Successful business owners make people feel comfortable and build trust right away through their confident, friendly greetings! Note: I have actually made my clients practice this. If they had a wimpy handshake, I fixed it! 7. Being organized is BIG amongst successful business owners. You must be able to keep your client/prospect files organized and your schedule organized. Successful business owners use a schedule book or electronic device (e.g. PDA) to keep track of appointments, phone calls, follow-up, to-do lists, etc. If you are scattered and disorganized, you will be less effective and sell less. And you are more apt to make mistakes. Good luck getting repeat business or referrals from a client if you miss a critical deadline or constantly have to apologize because YOU keep losing or forgetting things! Note: There are VERY successful people who are totally disorganized, but they have a personal assistant that keeps them on-track. However if you can’t afford an assistant, then it’s UP TO YOU to create a system! You can even hire an expert to create a process for you. Someone I highly recommend is Stacey Vulakh, a Time Management Expert & Coach. She helps her clients create a time management system, customized for their needs, so that they are more effective and productive – personally and professionally. Yes, hiring someone like Stacey will cost you money, but it will cost you more money in the long run without an organized system! Okay! There are your 7 tips…please don’t neglect ANY of them! Cheers & Happy Marketing! Lisa 8 Proven Strategies to Deliver A Successful PresentationOctober 11th, 2010Hi All! As a professional speaker, I do a lot of in-person presentations. And they range from workshops to seminars to keynote speeches. Also, because I owned my ad agency for 20 years, I’ve done hundreds of sales presentations pitching propects. But whether you do presentations as a “speaker”, or as a salesperson to land new clients for your business, you will benefit from these 8 tips…so let’s get started! Here are my 8 strategies: 1. Prepare…a lot! This may sound like common sense, but unfortunately it’s not common practice. I’m typically booked anywhere from 1-3 months in advance (sometimes more) for the speaking engagements I do. And I use that lead-time wisely! The more prepared I am, the more confident I am, and the more confident I am the better I “perform”. Lack-of-preparation is the kiss of death for being able to deliver a killer presentation. I have some consulting clients who prepare the night before and then wonder why their presentation was a flop. Just because you know your info/topic, doesn’t mean you can just wing it (successfully). Map out your entire presentation and take time to add in interesting things into the PowerPoint (video clips, cartoons, pics, etc.). And know your flow and timing! 2. Don’t Read. I always present with a notes outline, but I don’t “read” it. I use it to refer to and I have my main “content” in my head. I had a client who actually put a majority of her content on her slides and then proceeded to pretty much read them for a one-hour seminar. Problems: Her back was to the audience a lot as she looked at the screen; the font size on her slides was TINY; and it was boring and distracting for the audience. I had asked her to send me her slide deck BEFORE the presentation and she didn’t. BIG mistake. Needless to say I helped her re-do the whole thing, and provided her with some basic training for her next seminar gig, and that one went MUCH better! 3. Smile. It makes people immediately feel at ease. NOT some toothy, fake smile; a nice, honest, pleasant smile. And smile a lot during your presentation. People will react warmly (most people) and you will build a nice rapport quickly. 4. If you get “I’m bored” signals from your audience, DO SOMETHING! Don’t just break a nervous sweat and continue babbling on. Ask a question! Take a break! Get more animated! Increase your energy level! Speak a little more loudly! Ask a trivia question and give a prize! This is why it is SO IMPORTANT to be “dialed-in” to your audience (even if it’s one person) instead of being “all about you” and your presentation. Every presentation you do is about THEM, not you. 5. Use humor. In Ed McMahon’s book, Superselling, he states (3) facts when it comes to sales:
His overall conclusion? You can be a more effective and successful presenter by using humor in your presentations. Do I mean become a stand-up comic? No. Do what is comfortable for you. But have some funny short stories or one-liners that pertain to the presentation…something! If you are not a naturally “witty, funny” person, this will take some work, but don’t panic! Simply consider hiring someone for a few hours to help you improve your presentation with some “fun” visuals (cartoons or video clips) or verbal communication. This person doesn’t have to be a comedy writer, but perhaps employees, friends, family, etc. A few simple, funny elements or comments can go a long way! The top sales trainers and presentation pros recommend it, so consider it! 6. Always let people know at the beginning of the presentations the steps you’ll be taking them through. Example: “Today we’re going to discuss 3 steps to help you build your brand. Each step will have an exercise that you’ll do as a group, and after each one we’ll have a discussion, followed by a 5-minute break. Then the last 30-minutes of the workshop will be for Q & A.” This is a good tactic to immediately establish “control” of the presentation (which you want) and to set audience expectations. 7. Create a Great Slide Deck: Studies done by major University’s have proven that people who use colorful, impressive visuals (don’t overdue it!) in their presentations are more likely to get favorable results. Don’t know how or don’t have the talent? Hire a graphic designer for a few hours to help you. For a minimal amount, you can have a great looking PPT presentation…that you can keep using! 8. Have all your electronic accessories prepared and tested. That may sound obvious but many people really blow it here. If you present using PowerPoint and will use your own laptop (and projector) make sure your computer is charged and that you have several extension cords of different lengths (for the computer AND projector). There have been many people who couldn’t do their presentations (effectively) because their computer wasn’t charged, or their laptop power cord(s) was too short to reach the outlets, or the cord was too short to run the projector. 5 BASIC Lifesavers:
Sound like a lot of stuff to carry? Well I’d rather show-up with a larger computer case on rollers (like a small travel bag) than a smaller briefcase without emergency resources. If you run into any of the issues mentioned above, your audience, and/or the client who hired you, will be VERY impressed by your preparedness…versus annoyed by your lack thereof. Okay! There are your 8 strategies to deliver a successful presentation…good luck and knock ’em dead! Cheers & Happy Marketing! Lisa
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