Promote U Guru Blog

Posts Tagged ‘small business’

Startling Stats About Boomers Facing Retirement Challenges

October 13th, 2011

Hi All!

Read these statistics carrefully. They are fightening:

According to this 2010 report, The EBRI Retirement Readiness RatingTM: Retirement Income Preparation and Future Prospects, by Jack VanDerhei and Craig Copeland of EBRI.org: 47.2% of older Boomers (56-62) are at risk of outliving their retirement savings. And 43.7% of younger Boomers (46-55) are at risk of not having enough money for basic monthly expenses when they retire.

These sobering statistics have millions of Boomers currently wondering, “What can I do to generate income, full-time or part-time, that is flexible, interesting, fun, possible to start on a tight budget, and do way into my golden years?”

I wrote my newest book, Boomers into Business: How Anyone Over 50 Can Turn What They Know into Dough Before and After Retirement”, to answer those questions. I explain how to take what you know, from your career experience or hobbies, to develop a “topic expert” platform that can lead to consulting others, conducting training seminars online and offline, developing many strategies for on-going passive income, and much more.

And it doesn’t matter whether you’ve been an employee your whole career or whether you are currently self-employed. Nor do a person’s education level, career background, or business experience matter. The book was written to take a lot of guesswork out of the process.

Basically, most everyone knows something, from their career background, life experiences or from a hobby that other people will pay to learn about. Whether you’ve been an HR professional your whole career, or a construction worker, homemaker, lawyer, Life Coach,  housepainter, or a lover of growing roses, my book teaches Boomers how to monetize what they know to create a good income, in a wide variety of ways, as a topic expert.

And the book not only teaches how to determine a topic focus and how to create a unique brand platform, but it also outlines the tools needed to launch. Plus, I asked 15 other business experts to provide chapters on PR, marketing, and social media strategies, plus many more business-building and revenue generating ideas.

The reviews on Amazon have been great so far, and here are 2 examples of how my new book is helping those who read it:

“I’m now 50, a single mom with a teenage son, and I’ve worked at Title Insurance companies for over 20 years. I currently don’t have enough money to retire comfortably in my 60’s and have been trying to figure out what I can do make money on-the-side of my day job,” says Kathy F. in San Jose, CA. “ ‘Boomers into Business’ was a godsend! It opened my mind to possibilities I had never thought of before and I’m now developing ideas for an expert platform and consulting business that will provide me with the additional income I need to be more comfortable now and later in my life.”

“This book was so helpful, easy to follow and really fun to read! It’s loaded with
ideas that I can refer to again and again,” shares Marilyn F., a 62-year old Boomer in Santa Cruz, CA. “I’m already self-employed but learned how I can expand my services to be much better off financially. Plus, I learned tons of new marketing strategies that are really effective. I highly recommend this book to any Boomers wanting to improve their financial futures or who are seeking ways to change their career path.”

So, if you can relate to anything you’ve read in the blog post, check out my book on Amazon. It’s available in both Print and Kindle versions, and for a small investment it could bring you a serious return that can help your retirement picture!

Cheers & Happy Marketing!

Lisa

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Ten Tips for Effective Networking In-Person

April 23rd, 2011

Nowadays, most people seem to be solely focused on social networking online. And, yes, while I am a firm believer that social media communities, such as Twitter, Facebook and LinkedIn, are AMAZING tools for making connections and business building, I find that many clients I work with tend to forget about “the other” type of networking…attending industry mixers and professional association gatherings!

Quite honestly, I find that attending in-person networking events can typically yield me positive business results faster than online networking. Therefore, I make an effort to include in-person networking in my business-building mix. But, I also find that people are not that great at using their valuable in-person networking time wisely. So I often spend time coaching my clients on networking at events so that they are comfortable attending and get the most out of them.

That said, here are Ten Tips I recommend to make your in-person networking efforts a success:

  1. Show-up with your business cards! People often forget their cards, or only bring a few, and that’s embarrassing. Bring a good-sized stack with you so you don’t run out. Some people you meet may ask for several because they may know other people that need your product or services!
  2. Don’t be shy. Remember, everyone is there to meet new people, so you are all in the same boat. Find someone standing alone or a small group of people, walk up, extend your hand (for a FIRM shake), smile and introduce yourself. It’ll feel weird the first couple of times but people who network a lot are used to strangers approaching them. And if you say it’s your first time attending the mixer, they’ll normally want to help you meet other people.
  3. Practice your 30-second “personal infomercial” before you arrive. When someone asks what you do, be able to explain your business in 30 seconds or less. DO NOT bore people with a long sales pitch or a bumbling explanation about your small business.
  4. You should take an interest in the people you meet first. It’s common to blab on about yourself when you’re nervous, so make a conscious effort to ask people questions and LISTEN to what they share closely.
  5. Depending on the length of the mixer, try not to spend more than 5-10 minutes with each person. You’re there to meet people! Now if you’re really enjoying yourself with someone, and/or you’re talking to what may be a potential client, maybe spend a bit more time. BUT, KEEP IN MIND, they may want to be moving on to meet more people, too, so don’t monopolize their time. They might be too shy to excuse themselves, so be mindful of time, and watch their eyes and body language!
  6. If alcohol is being served, don’t overdo it. I’ve seen quite a few people start the evening making a great impression and then, after a few drinks, it spirals downhill.
  7. Make a lot of eye contact with people and smile! It’s all about human contact, and smiling will draw people to you. Yet when most people get nervous they sit on the sidelines and hope people will come to them. A genuine, warm smile will relax people you meet and will make connecting with you more inviting.
  8. Practice being a good conversationalist. Rather than just talk about you and your company (or theirs), have a few interesting questions memorized, and ask about kids, travel, previous jobs, pets, sports, current events, etc. Also, by really listening to people (which many people aren’t great at!) questions will come up naturally that you can ask to keep the conversation going. And, personally, I avoid topics around religion and politics.
  9. If someone approaches a group you’re talking to…immediately extend your hand, smile, and make them feel welcome. 
  10.  Send a hand written follow-up note to all the people you meet (mail them within 1-2 days). The immediate thought is to send e-mail, but a good ‘ol fashioned “Nice meeting you” thank you card, sent via snail mail, makes a BIG impression on people…because people rarely send them nowadays!

Okay, now find some good association mixers and industry events in your area, and try to attend at least 1-2 per month. There is a very good chance you’ll reap the benefits of your networking efforts quickly, such as: See your connection database grow quickly; find new opportunities otherwise missed; and attract new clients to generate more income!

And, here’s a great quote I’ll leave you with on this topic (but I can’t remember who said it): Take your offline contacts online, and your online contacts offline…I think that’s great advice.

And if you have a helpful networking tip to share, please share it!

Cheers & Happy Marketing!

Lisa

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7 Easy Steps to An Effective Marketing Strategy For 2011

January 01st, 2011

Hi All!

The New Year is here…are you ready with a Marketing Plan and Strategy to enter 2011 organized, poised for revenue growth and career success? If you are, fabulous!

However, if you’re like many of the new clients who hire me, you’re probably “hoping” 2011 will be better but don’t really have a plan to make it happen. You may even know your previous marketing efforts have been ineffective, but have no clue what to do to fix and improve them.

Oftentimes, I find that small business owners, speakers, authors, coaches, consultants, etc. are good at what they do in their profession, but aren’t that great at marketing themselves, their businesses, and/or their products. They run in circles in a “reactive” mode (versus create a strategic plan) and then wonder why they are struggling to land new clients, sell books, secure speaking opportunities, or generate more income for their businesses through other avenues.

If any of this resonates with you, keep reading!

Here are 7 steps to help you create an effective Marketing Plan and Strategy for the New Year:

  1. It’s time to really research your target audience. Do you really know what your customers and potential customers want? Do you have a profile that describes your “ideal” customer/client? Or, perhaps you want to expand out of your current target audience and find new types of clients. For example, maybe you’re a Coach or Consultant and want to start attracting clients who are willing to pay higher fees for your services. Do you know “who” they are and where to reach them? You can’t effectively market to them if you don’t know all of this important information first!
  2. Research your competition. Sure, this may sound like common sense but many small business owners don’t take the time to do this. What do your competitors offer? What do they charge? What products or services do they offer that you don’t? What types of marketing strategies are they using that could also benefit your business? Not only is it good to know what they’re offering and their pricing, but you can get fresh ideas for marketing your business by learning from their strategies.
  3. Focus on what makes you “unique”. Back in college when I was an Advertising Major, one of the key phrases mentioned in my classes a lot was “Unique Selling Proposition” (USP). It’s still a key phrase and used by major Ad Agencies a lot when working with a new client. What’s your USP? Great, you’re a CPA, lawyer, landscaper, speaker or executive coach…but so are many other people! So, what makes YOU different? Find your USP, focus on it in your branding and marketing communications, and “own” it. Making yourself different from all the other people who offer what you do can be the difference between struggling or excelling this year.
  4. Outline your marketing goals. You can’t create an overall strategy if you don’t know what you want your marketing efforts to accomplish! You want to write down specific goals, such as: Secure 2 paid speaking engagements per month; land 4 new clients per month; get 75 new subscribers each month for my e-newsletter; or attract more targeted fans on my Fan Page and get 100 new “likes” per month. These types of targeted goals will enable you to start thinking about “how” to accomplish them…and this leads to determining the strategies, messaging offers, and marketing mix you’ll use.
  5. Determine your marketing mix. Once you’ve determined who your target audience is, what makes them tick, where you can find them, what your competition is doing, and what your USP is, you can develop your strategy for reaching your marketing goals. Create a list of 3-6 strategies, ranging from email, social media, sales calls, direct mail, online services, speaking at events where your audience attends, writing articles, PR, finding strategic partners, etc. Don’t feel like you have to use everything! Pick a few, focus on them, and implement them.
  6. Develop your plan. Once you’ve determined the mix of tools you’ll use, you can focus on implementation, messaging, frequency, budget, etc…this becomes your actual Marketing Plan! Work backwards from your goals, and chart your map for the year…what will you be doing each day, month and quarter to reach your goals using the mix of tools you determined? Example: You want to do eblasts. How many per month and what will you send? You want to speak at association events to reach potential clients. But what are the associations and what is the presentation topic you’ll pitch them? You want more “likes” on your Fan Page. Will you develop more strategic partners to help you achieve this? Run ads on Facebook? And if you decide to run ads, what is your budget and what will your ad say? You have to write your Marketing Plan so you have a direction!
  7. Evaluate, measure and assess regularly. Marketing Plans are not set in stone! You can change a strategy in your plan if it’s not working well. You have to! But you can’t even get to the point of “being strategic” about your strategies if you don’t start with a plan and monitor the results.

Sure, this 7 step process is a simplistic approach (there are some Marketing Plans that are much more detailed and complex), but you don’t need to make it complicated; that’s what can scare you from even trying to create a basic plan! I’ve helped clients outline an effective Marketing Plan in an hour, so trust me when I say this doesn’t have to be a drawn-out process.

I don’t care whether your plan ends up being one-page or 50…just make sure you have some sort of strategic plan so you enter 2011 feeling more organized and in control of your new year! And here’s a link to a Marketing Plan software solution that can help you: Marketing Plan Pro.

Cheers to a Prosperous New Year and Happy Marketing!

Lisa

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Cool Online Tools to Reach Targeted Media Interested in Your News

November 01st, 2010

Hi All!

I wanted to share some very cool tools that can help you reach TARGETED media and industry influencers; who are specifically interested in YOUR news and expertise. By using these tools, you can attract media interviews and get mass media coverage to build your personal or business branding platform, increase your income, and increase the sales of your products (i.e. your book if you wrote one!).

AND, I don’t care whether you’re a one-person company, small business, self-published book author, etc. The media (print, broadcast and online) is on the hunt for interesting news and topics 24/7, 365-days a year. So you don’t have to be famous or have earth-shattering news to get their attention! They just want interesting news or segment ideas that will appeal to their audiences.

I recently helped an author-client land a featured interview on a popular talk show on Lifetime! And she is a self-published author who just started working with me…getting media exposure rolling CAN happen fast if you make some effort!

SO…go for it!

1.) PitchEngine.com

Overview:

Unlike traditional wire services, PitchEngine enabled users to openly create and share their own content, while including images, videos and attachments at no cost. In 2009, more than 70,000 pitches were shared by 27,000 organizations looking to get the word out to not just journalists, but to bloggers, consumers and other influencers as well. PitchEngine’s “Co-op SEO” concept enables brands big and small to experience exceptional indexing in major search engines.

2.) MediaSyncOnline.com (FREE!)

Overview:

MediaSync is a free Web-based service from mBLAST that allows Marketers to easily research and use detailed, up-to-date media intelligence on print and online publications, their staff and their areas of coverage.

With MediaSync, you can find:

  • Detailed profiles for relevant editors, reporters, analysts and bloggers, including contact information, contact preferences, and latest articles and topics of coverage.
  • Detailed publication profiles, including industry classification, traffic statistics, staff lists, and more for thousands of print and online publications, newspapers, blogs and social media sites.
  • Detailed editorial calendar information, including topic, editorial and advertising close dates, and more.

MediaSync allows users to search for the information they need (on their companies, clients OR the competition), refine the results, save their search and receive alerts when new information is available that matches their criteria. They can also upload existing media lists and/or create and maintain new ones, and export it all into a contact list or briefing book.

3.) Special Learning Guide: “Promote U Thru PR – How to Get Mass Media Coverage to Build Your Brand & Income”

Overview:

Check-out my info-packed Learning Guide that outlines the PR & Publicity strategies I help my clients with, and the ones I personally use (which have landed me over 100 media interviews!). This special guide typically sales for $37, but for a limited time I’m offering it for $27.

I charge a lot more than $37, let alone $27, for the seminars, workshops and webinars I conduct on this topic…and the info in this Learning Guide is the same as I share in those more expensive events.

It covers everything you need to know about attracting the media, pitching the media, writing a killer Press Release, online tools and resources, and MUCH MORE. Simply CLICK HERE for the details of what you’ll learn…it’s on the Products Page of my website.

So there you have it…3 very cool tools that can help you reach the media YOU want to reach, and who are interested in YOUR news.

Cheers & Happy Marketing!

Lisa

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Ten Easy and Affordable SEO Tips for Small Business Owners

August 24th, 2010

Hi All!

Many new clients who come to me have spent a significant amount of money getting their websites designed and developed by a webmaster. Or, they have designed it themselves using many of the templates available. But regardless of “how” their website was done, one thing MOST of them have no clue about is SEO (search engine optimization).

The excitement for their new website quickly fades when I have to coach them about SEO; explaining that without an optimized website (or blog) their chances of being found in online search results are greatly reduced…by a TON!

Personally, I look at SEO as a science. So I outsource my SEO work to a specialist. However, if budget is an issue for you, and you handle your own SEO, or plan to, here is a great article I recently came across with 10 great tips you can easily implement without breaking the bank.

The title is: “10 Quick and Affordable SEO Tips”. It was written by Karen Scharf, the Small Business Marketing Consultant, and her company, Modern Image Communications, also offers affordable SEO services.

Here are the FIRST FIVE TIPS she shares:

1. Submit to Search Engines

You want to make sure that your website has been submitted to search engines. SEO is all about optimizing your position in various search engines, but this is only relevant if you are actually listed in the search engines. When your website is brand new and it has no incoming links yet, it can be difficult for the spiders to find it, so it’s a good idea to hand submit your site to the search engine.

2. Clean up Your Site

Make sure your website is organized and clear. It is especially important to clean up any dead links. Fix any errors that may appear on your site and double check to make sure your entire site’s html is up to par. There are online services that can help you do this. Since search engines primarily work and rank websites through the use of robots it is important to make sure all of the technical aspects of your website are in good working order. This helps ensure that the robots can quickly and freely crawl through your site and they won’t encounter any errors or roadblocks that force them to abandon your site too soon.

3. Use Good Keyphrases

If you’re trying to optimize your brand new website for a single keyword, you’ll be fighting an uphill battle. Try longtail keyword phrases instead (a phrase that is four words or longer) because they are less competitive and easier to get started with. Be sure to research the phrases that your target market is actually searching for, and then do the competitive research to ensure that you actually have a chance of ranking for those phrases.

4. Create Good URLs

Creating readable URLs is especially important if you’re using a content management system or otherwise generating dynamic URLs. While evidence suggests that Google’s new algorithm does not apply much weight to keyword rich URLs, other search engines do. And since it’s such an easy step to create relevant URLs, it’s worth the few seconds of extra time it might take, if only to make it easier on your human site visitors. Make sure that your URLs are indicative of the kind of information that your visitors will encounter on that page.

5. Improve your Title Tags

Title tags are still an important aspect of search engine placement, and since they are so extremely easy to update this is a step that definitely needs to be included in your affordable SEO plan. Make sure that your title tags are keyword rich and appropriate to the subject matter of the particular web page. And make sure you use a unique title tag on each and every page in your site.

CLICK HERE TO READ THE FINAL FIVE! You definitely need to know ALL 10 of the tips Karen suggests!

Cheers & Happy Marketing!

Lisa

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Queen of Twitter Shares Social Media Tips for Small Business Owners

August 01st, 2010

Hi All!

Are you curious to know what it takes to get 70,000 (yes, I wrote 70,000) followers on Twitter? Are you interested in knowing basic tips that can potentially generate an increase in traffic to your website of over 5000%? Then you need to know about the fabulous Jessica Northey! She is pushing 70k followers and she has helped some of her clients see an increase in their web traffic by that gigantic percentage using Twitter as the driver.

Jessica recently wrote a quick-hit list of around 30 tips that can help small business owners, entrepreneurs and solopreneurs (such as: coaches, consultants, trainers, speakers and authors) have more success using Social Media in their overall Marketing Plan. And she gave me the thumbs-up to share 15 of those tips here…and, sure, you may already know some of them. But, you may not. And unless you’re totally content with the amount of followers you have, and you’re totally happy with your web traffic numbers, keep reading!

But before we jump into the tips, just who IS this Queen of Twitter on the verge of hitting a mega amount of 70k followers? Well, aside from being a Social Media Expert who is contributing a chapter to my new book due out this fall, “The Promote U Guru Guide to Branding and Marketing”, Jessica has 20 years of experience in the Media industry, including Television, Radio, Internet and Print sales, as well as being an on-air personality.

Now, as The SocialMediologist, she is known for being able to create complete successful marketing campaigns and bridge partnerships. Plus, she is the Associate Editor and Social Media Expert for the popular entertainment industry blog, FullThrottleCountry.com. In her weekly column, Finger Candy Friday, she offers advice and opinions on social media trends and topics.

So what are 15 of the 30′ish quick tips she advises? Here you go:

1. Set a strategy for Social Media optimization and be consistent. Nothing looks worse than months without activity!

2. Take advantage of the free applications like ping.fm to streamline your Social Media efforts.

3. Don’t forget the blog! It is such a great way to control your own content & establish yourself as an authority in your industry!

4. Think of Social Media like you were scheduling radio commercials. When is your target audience listening?

5. Don’t spray and pray. Narrow your message to your target audience.

6. Connecting with other people should be your number one goal.

7. Educate yourself and understand how your target audience uses Social Media.

8. Don’t put all your “eggs” in one basket. Diversify your Social Media efforts and use multiple platforms.

9. Add Social Media Platform Participation links to Business cards, letterhead, vehicle wrap, Broadcast and Print Media.

10. On Twitter, register with wefollow.com & twellow.com and use to find people w/similar interests to get social with.

11. Define your goals and manage your own expectations.

12. Don’t get caught up in the Social Media drama & try to stay connected to positive people.

13. Budget at least half an hour a day to Social Media efforts.

14. Download Tweetdeck, Seismic or Twitterific for a better understanding of how to use Social Media platforms to their full potential.

15. Use Social Media to have discussions w/followers. Ask them for feedback and see what they want!

CLICK HERE TO READ THE FINAL 15!

And don’t miss the last 15 tips…she shares names and links to tools to support and improve your social media marketing efforts.

Want even MORE great tips to build your personal brand or business brand awareness, increase traffic to your website, and drive your target audience to your social media communities? Then also be sure to CLICK HERE to access my YouTube Channel! View short “how to” videos loaded with marketing, PR, social media, book marketing, and branding tips.

Thanks for the great info, Jessica :)

And to all of you…

Cheers & Happy Marketing!

Lisa

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Did You Know You Can ‘Outsource’ Your Social Media Efforts…Cost Effectively?

March 29th, 2010

Hi All!

Okay, there is a God (or Buddha, or whatever you believe in). I had a great conversation with Eve Mayer Orsburn, CEO of an AWESOME company called Social Media Delivered (.com). Here’s the gist so you can wrap your brain around what her company does…

You possibly: Outsource your design needs to a designer; or outsource your web needs to a webmaster; or outsource your PR needs to a PR consultant…so why not outsource your Social Media needs/efforts to an outside vendor, too?

That’s what Eve’s company handles! They offer great package prices for small businesses (even one-person shops), but they also have large corporate clients who outsource their social media efforts to them.

Here’s their Company Overview:

Social Media Delivered offers consulting, training and marketing services specializing in social media campaigns for individuals and organizations. We leverage the power of LinkedIn, YouTube, Twitter, Facebook, and viral marketing to bring the right people together to get our clients goals accomplished.

So, not only can her company help create or improve your current social media strategy, BUT (and here’s what differentiates their company from a company that ONLY helps with strategy!!!) they also IMPLEMENT…that means they’ll send tweets, keep your Fan Page active, keep your LinkedIn profile current/active, create blog posts, etc.

Very cool! What an AMAZING niche she has! Everyone is so busy these days…so to be able to outsource your social media efforts to keep your outreach consistent and current, which in turn means making them more effective for you?? Fabulous.

Check out their services and pricing, and see what you think!

And they offer free consultations so you can contact them with questions…

Cheers!

Lisa


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PART TWO: Your A-Z Guide of Social Media and Business Communication

March 22nd, 2010

Hi All!

Susan Young, President of Get in Front Communications, Inc.

The following post is a Part Two of a Guest Article courtesy of the wonderful Susan Young! Here’s a reminder about “who” she is: Susan works with professionals who want to supercharge their communication skills, self-confidence and success. She’s the President of Get in Front Communications, Inc., a public relations and communications training company. Susan provides presentations and coaching on sales, Reading Body Language, Emotional Intelligence, public speaking, Social media and news. Visit www.getinfrontblogging.com andwww.getinfrontcommunications.com. Follow Susan on Twitter @sueyoungmedia.

Here is PART TWO of her Guest Post which explains her tips N-Z…

The way you communicate in your business relationships is directly tied to your revenues, reputation and success. Of course Social Media and technology are forcing us to set new rules, boundaries and etiquette.

Here are the ABC’s of Outstanding Social Media and Business Communication:

N is for notice the little things. Someone may Tweet or post a message about their birthday, the flu or their upcoming presentation. A few quick words wishing them good luck, or asking about the topic of their workshop helps build relationships. People appreciate being recognized.

O is for own it. Be passionate about what you do. Your enthusiasm will leak into all of your spoken and written words.  Friends, Followers and Connections will pick up on this immediately. If you don’t own it and love it, it’s time to re-asssess what you’re doing, and why.

P is for professional. Use your profiles, posts and messages in professional ways. Present yourself online to prospects, clients and the world as a top-notch pro who walks the walk and talks the talk. This should be evident in all of your Social Media communication. It must be congruent with your traditional marketing materials, website, articles, and press releases.

Q is for quit trying to sell. If you post a link that offers tips, make sure it leads to a page with the information you promised, not a sales pitch to buy your book or register for a webinar to get the tips.

R is for rapport. Connect with people through your blog, posts, links, articles, e-zines and videos. Give them an opportunity to get acquainted with you. Developing friendships online is similar to real-life friendships. You connect with some people immediately and others take more time. There are a few you will never click with. That’s ok. Go for quality not quantity.

S is for sharing. Share your expertise, insights, wisdom and assistance. That’s what the community of Social Media is all about. Be willing to donate the seeds of your intellectual capital, knowing  you are building a brand and reputation that will eventually take root. In other words, share your smarts but don’t expect an instant Return-On-Investment.

T is for thank you. Express your gratitude and thanks to others who provide helpful information, share your messages, posts and Tweets with their circles, and comment on your blog or Linked In questions.

U is for use everything that’s available. Don’t get nervous. You don’t have to use all of the applications, gadgets, downloads and software at the same time and right now. Commit to learning a new technology or program and build from that. Use these tools to your advantage as you grow your business and online presence.

V is for visuals. Social Media is interactive. There are different ways that people learn and communicate. Use a broad approach to include various styles and age groups. You can post an E-brochure on your site which allows people to see and hear your style and approach.  You can record a video blog or podcast. Get creative!

W is for write with clarity. Whether you are writing a white paper, a short blog post or a question on Linked In, use language that is clear, concise and compelling.

X is for the ”X-Ray Approach.”  In order to effectively communicate and relate to people, you’ll need to get inside their heads and emotions. Read their materials, listen to their seminars and ask good questions. You’ll soon be able to diagnose their pain (challenge) and determine if your products and services will be the cure.

Y is for yell if you need any help. People love to help. Periodically toss out your questions or challenges to the crowd and allow them to connect with you. Tap into their experiences, ideas and resources to help with your learning curve.

Z is for zany. Sure I talk about being professional and sharing your personality, but you can let your hair down in a zany and fun way. For example, on Christmas, my blog post was titled “Santa’s Communication Pitfalls.” On Halloween, I blogged about “Scary Customer Service.”  Maybe it’s not totally zany, put you get the picture. It’s ok to have fun!

Communicating online requires us to write the line, walk the line, read between the lines and often tow the line. Are you up for it? It can be as easy as A-B-C.

Thank you, Susan! Loved your Two Part

article and I appreciate your support!

Lisa


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