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Lisa Orrell, The Promote U Guru 
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7 Tips to Create More Effective TweetsSeptember 16th, 2013Hi All! According to Brafton, a Content Marketing Agency, almost 80% of the B2B companies using Twitter are not driving business from it…but WHY? Many of them are not paying attention to the following tweet tips. Are you? Whether you own a small business or oversee the Marketing and Social Media department at a large company, and regardless of whether your business is B2B or B2C, these tips can help! Here are seven, basic yet effective, ways to compose tweets in order to build website traffic, business, and your brand:
Take the time to focus on these tweet tips, as well as be consistent & persistent in your Twitter efforts, and you’ll be one of the business’s that DOES benefit from Twitter by increasing your sales and leads! Cheers & Happy Marketing! Lisa  7 Ways to Improve the Stickiness Of Your WebsiteApril 21st, 2013Hi All! The following article is a Guest Post written by Michael Fleischner, an Internet marketing expert and the President of MarketingScoop.com. He has more than 12 years of marketing experience and had appeared on The TODAY Show, Bloomberg Radio, and other major media. You can visit MarketingScoop.com for further details and more marketing articles including tips on how to improve search engine rankings for your web site. Check out this great advice from this seasoned pro! 7 Ways to Improve the Stickiness Of Your Website Today more than ever, consumers are overwhelmed with choices, and distractions. The cost of attracting users to your website continues to increase and keeping them engaged is more important than ever. Engagement doesn’t end with an individual browser reading content or clicking on an ad. Rather, engagement is an ongoing process that results in loyal customers who come back again and again, becoming more vested in your web site. How can you make sure you’re engaging and keeping customers? In order to create a loyal following, there are some basic principles you need to consider. From first impressions to life-long membership, put yourself in the shoes of your browsers and make their experience a valuable one.
Your web site can be your greatest asset. Unfortunately, many marketers and website owners are so focused on increasing traffic that they lose site of the audience that’s already visiting their web pages but are simply not converting. Don’t make the same mistake. Improve the quality of you site through relevant content that is up-to-date and easy to find. Once you’ve engaged users, encourage them to share. Doing so will make your site perform better, increase conversions, and deliver value for all involved. Thank you, Michael, for sharing that great info! And I hope all of you found it helpful for increasing awareness and respect for your personal and business brands! Cheers & Happy Marketing! Lisa Customer Service Lesson from Carnival Cruise Ship DisasterFebruary 20th, 2013Hi All! By now I’m sure most of you have heard about the recent Carnival Cruise debacle that occurred on their Triumph Ship in the Gulf of Mexico on February 10, 2013 due to a fuel line leak, and that left 4,200 passengers stranded on board without power or working toilets for five days. Not a fun way to spend a vacation! And also certainly not a “fun” time for Carnival either. However, now that everyone is safely off the ship, this unfortunate situation made me think about what I could learn from Carnival’s recent public relations, business, legal, and Customer Service nightmare. I don’t plan to dissect “how” they handled everything on board during the fiasco, but rather wanted to focus on what they did during and after it from a Customer Service standpoint “off the ship”. According to news reports, Carnival is not only refunding all passengers 100% BUT they are also providing travel vouchers for future cruises. And, according to cruise experts, this type of compensation is not “normal” in the cruise world; normally passengers are only given a partial refund when things go bad (or even really bad) on a cruise. That said, all small business owners should adhere to the following: When you have a client or customer who is unhappy, go above and beyond what is expected of you to repair the situation! I know many business owners who look at customer complaints as an “annoyance” and complain the person(s) is simply whining…but that’s not always true and that’s NOT the right perspective. Here’s a personal example: Recently someone purchased my e-book, Promote U Thru PR: How to Get Mass Media Coverage to Build Your Brand and Income, and for whatever reason there was a technical glitch in my shopping cart for THAT one order, that one day, that caused his credit card payment to process but it did NOT deliver the buyer a link to download the e-book. I received a scathing email from the person saying they were ripped off. But, rather than just email them the e-book directly with an apology (for the sake of keeping the $17 bucks), I refunded their credit card, AND sent them the e-book, AND offered them a FREE 30-minute consultation. That was WAY more than I needed to offer for a $17 product ordering mishap, but the effort to maintain my brand integrity was worth it. Why? Because the person ended up hiring me for on-going Marketing, Branding, PR, Publicity and Social Media consultation…which yielded way more revenue for me than losing a measly $17 bucks on the e-book sale. However, even if he hadn’t hired me, I could walk away from that situation knowing I did everything possible to make him happy. My prediction is that MANY of the passengers who went on that awful Carnival Cruise WILL use their vouchers in the future with Carnival and have a great time…like a majority of people who cruise every year yet never experience any mishaps, large or small. So learn from this recent news story, and learn from the personal example I provided, and when things (possibly) go awry with a client you may have, go above and beyond to fix the situation…it’s YOUR brand and it’s YOUR job to protect it! Simple Strategies to Get More Business on FacebookJanuary 13th, 2013Hi All! Social Media is an area that I not only conduct workshops and seminars on for small business owners, speakers and authors, but one that I provide private consultation on with every single client who hires me. Now, I realize that to some of you Social Media may not be a mystery for building your brand, lead generation and increased sales, however I will tell you it IS a huge mystery to most anyone who contacts me. The common questions I hear are: How can I get more followers on Twitter and attract customers? I have a Facebook Business (Fan) Page but how do I use for marketing to get more clients? I have no idea how to use LinkedIn, Pinterest or YouTube for business, so what should I be doing? How can I use social media for book or product marketing? And on and on and on…I’m not exaggerating when I say those types of questions are posed to me several times a week. Obviously each one of those inquiries could each be the topic of its own book (and many have been!), so I’ll narrow this down to ONE of those topics and tackle the others in future posts I write. Today I’d like to share an excerpt from an informative article written by Angela Stringfellow, a Business Writer who just had this article published on American Express’s awesome website for Small Business Owners and entrepreneurs, OpenForum.com. Her article is entitled: “10 Tips for Using Facebook to Boost Business”. To avoid copyright issues, here are just the first three tips she shares and then you can click on the link to read the final seven: Here are some innovative ways small businesses can use Facebook and capitalize on the power of this social giant. 1. Integrate Facebook connect buttons into your company website. Website visitors can easily connect to Facebook with the click of a button, enabling small business owners to maintain contact with potential customers even if they never return to the website. 2. Be responsive. Josh Grossman of e-Coupon service SavingStar says his company uses Facebook to communicate with customers and makes a point to respond to every question and comment promptly. Small businesses often thrive on personal interaction, and Facebook is a useful tool. 3. Make it easy to share content. Grossman explains, “Every coupon we post on SavingStar has a Facebook like button. Each coupon gets dozens or even hundreds of likes, helping to spread the word with users’ Facebook friends. All of our blog posts also have Facebook like and send buttons, and we use the Facebook comments plugin to make it easy for users to comment and share those comments with their Facebook friends.” The tips that Angela shares in her article are dead on, so I highly recommend CLICKING HERE to read the other seven! Cheers & Happy Marketing! Lisa How to Optimize Your Press Release for Major TrafficDecember 15th, 2012Hi All, There’s one key marketing and branding tool that most client who come to me have never used in their mix: Press Releases. These are critical to get mass awareness for you, your company, your products, your events and your services. Plus, if you write them yourself, the only cost is to deploy it through a service, like PRWeb.com. And the coverage you get after that is FREE publicity for you! But, aside from writing a well-crafted Press Release that has newsworthy information to share, you’ll want to optimize it so that the Media and potential clients, on an on-going basis, through online search, can find it. Inc. recently posted a great article with easy tips to do this, entitled: “The Perfectly Optimized Press Release” written by Aaron Aders, Co-founder and Chief Strategy Officer of Slingshot SEO. In the article, he provided six strategies to optimize your next Press Release. Here are three of them but click on the article link to read the final three. You don’t want to miss all of them! 1. Use direct links with natural anchor text. Be sure that your chosen online wire service does not redirect links within your press releases to another server before sending them to your website. Wire services typically do this to track the visitor through a cookie that is tracked during the redirect. This is good for the wire service, but bad for you. Just hover over a link in your press release and make sure the URL points to the desired page on your website to confirm a direct link. Also, in anchor text, it’s a bad practice to force keywords where they may sound a bit unnatural to the content of the article. Use keywords and phrases that are relevant to the article only. 2. Don’t use too many links. Follow these simple guidelines when using links inside your press release. Use no more than one link if your press release is less than 250 words; two links for up to 400 words; three links for up to 750 words; and five links for up to 1,000 words. It’s good practice to keep your online press releases under 1,000 words. Using too many links can make a press release appear ‘spammy.’ 3. Take advantage of multimedia attachments. Press releases with multimedia typically have higher click-through rates. So, if your wire service allows multimedia attachments such as videos or pdf files then be sure to take advantage of this extended functionality. Here’s a little known trick: don’t forget to optimize the file names and titles of your multimedia attachments to your press release. This will boost the press release’s SEO power. Again, use keywords and phrases that are relevant to the press release only. CLICK HERE TO READ ALL OF AARON’S GREAT ARTICLE! Cheers & Happy Marketing! Lisa Valuable Lessons for How (Not) to Market on FacebookOctober 05th, 2012Ever since its initial public offering in May, Facebook’s life as a public company has been scrutinized, analyzed and commented on by the hour. During the lead up to their public debut, everything seemed rosy for the social media bandleader. Even General Motors pulling out of their $10 million ad campaign the week before the campaign didn’t do much to slow the company’s initial roll up to $38 a share. Unfortunately, the gaping problem that GM pointed out hasn’t gone away. Facebook’s sidebar ads suffer from a dismal click-through rate. Although the internet average is just .1 percent, Facebook’s click rate settles around a pathetic 0.051 percent. So is marketing on Facebook worth it? Of course! But not in the manner you might have previously thought. Social media is all about engaging. The point is to start a dialogue with customers. Just like your blog, the posts on your Facebook wall, Twitter feed, or Google+ page should be insightful, thought-provoking, and most of all, useful. Whether you’ve had success or failure in the past with social media (or you’re just getting started), remember these integral lessons whenever you’re launching or updating your campaign: Don’t Be a Broken Record Player Although tools that allow businesses to aggregate all their social media accounts in one place are useful, recycling a post across different platforms, this isn’t always the wisest approach. If a consumer likes your post on Facebook enough to follow your Twitter account as well, they might soon unfollow you if they’re bombarded with the same messages from multiple outlets. Of course, some outreach is best shouted from the rooftops. In general, however, treat each platform as its own. Make Each Post Unique The broken record player analogy works individually within an individual outlet like Facebook, as well. A week-long sale shouldn’t be touted in the same way each day (3 more days! 2 more days!). Try to think of a witty or relevant post to highlight the sale each day. If you’re a shoe store, post a photograph of yourself in a favorite pair and solicit follower feedback. Or, if you own a spa, reward followers with a Facebook-only giveaway for users that ‘Like’ your post that day. Don’t Over-Market Facebook recently launched ‘promoted posts,’ allowing business pages to pay a small fee in order to maximize the number of their existing followers they reach with a status update. Although this tweak can be highly useful when you’re hosting an event or a major sale, it doesn’t change the rules about what you post. If your update is a blatant and boring marketing pitch, it won’t convert the extra views into further sales. Use your website to promote your products directly, and use Facebook to talk about them. This spring, Facebook even launched a paid post beta program for regular users in New Zealand, allowing posters to make their updates ‘stickier’ on their friends’ news feeds for an extra dollar or two. If these become a regular option around the world, it could change the way our news feeds work, increasing the pressure even more for marketing content to be of a high quality that stands on its own, sales pitch aside. Stay Engaged Many businesses make the mistake of devoting themselves to a social media marketing plan and committing to a certain number of posts each day or week. But is it better to post three posts each day that get zero comments, or one post that results in a long stream of back-and-forth between followers? Ask questions in your posts and invite followers to ask questions in return. Be quick to reply when they post, helping to foster a conversation that will promote you as an expert in your field, building trust that translates into sales. Not to mention, the more comments and ‘Likes’ a post receives, the higher it ranks within Facebook’s news feed algorithm. Sometimes You Say it Best When You Say Nothing At All Are you totally unmotivated to post to your Facebook account today? If you simply can’t think of anything good to say, keep your mouth shut. The last thing you want is to lose followers due to boring posts or updates that shamelessly try to sell product. If you’ve got a case of ‘poster’s block,’ just log out and don’t post anything. Something good will come to you later. With Facebok struggling to further monetize and convince investors that it’s worth more than $20 a share (where it’s been hovering for most of August), there’s no telling what changes may be in store. Whatever alterations Facebook does make to its marketing options for businesses, the rules offered here are universal — with social media, start a conversation, establish yourself as an expert, and trust that the sales will follow. Blog Post Courtesy of: Senior executive Anita Brady is the President of 123Print.com. They are a leading resource for high quality customizable items like business cards, letterhead and other materials for small businesses and solo practitioners. Basic Steps to Creating an Effective Google AdWords CampaignAugust 30th, 2012Hi All! The following Guest Blog post is another good one courtesy of Craig Robinson, an online Marketing Expert and the Editor for Qwaya, a Facebook campaign tool that runs through a web interface. In this article, Craig is going to take you through the basic steps and tips to create a winning AdWords campaign. It’s loaded with great info, so let’s jump in! Basic Steps to Create an Effective Google AdWords Campaign by Craig Robinson When you’re ready to take the big step into online marketing, you will undoubtedly be creating an AdWords campaign with Google. Of course, there are many other ad services out there to choose from, and you should always spread your eggs out instead of putting them all in one basket, but Google is the biggest service around and it demands your attention. However, only the best campaigns on Google are going to succeed, or at least have a greater chance of succeeding. But there is an endless amount of competition using AdWords campaigns, so you have to create great material or else your competition is going to bury you. So let’s discuss how you can get ahead of your competition, and improve your branding and sales through an AdWords campaign… Steps & Tips: Target Your Market This is the first step in the process and perhaps one of the most important. You want to ensure that you have the proper market targeted if you’re hoping to use AdWords to generate sales. When you’re creating your AdWords campaign, think about whom to target both from a keyword and geographic perspective. Your keyword portfolio decides when and where your ads will show. You need to balance great reach with high relevance, so think about the market you’re targeting and play to their needs. Best Ways to Write Copy This is something that can seem rather difficult at first. The goal is to command the reader’s attentions with your copy, and there’s a careful mixture of art and science involved here. For instance, you may want to ask questions that appeal to the users. You can also hand out simple instructions, tell a short story, offer up a teaser, etc. You want to create an air of intrigue, but you also want to come across as trustworthy. Although good copy depends a lot on what you’re advertising and to whom, the key is always relevance. How can you make the ad as relevant as possible looking at the keywords you’re buying clicks for? Here are examples of quick-hit messaging you’d want to follow when writing your ad copy:
A Strong Call to Action With a call to action, you’re looking to entice someone to click through on your ad and act on your offer. You’re not trying to order them to do something, however. So save those multiple exclamation points, the huge promises (i.e. lies), and other gimmicks used. If your copy is written well enough and if the ad is relevant for the chosen market, a simple “Purchase online today” or something similar is as “strong” as you need for a call to action. Creating Relevant Search Phrases For Google’s particular system, this is an incredibly important part about effective marketing. You need to make sure that your keyword portfolio matches search phrases that are actually searched by people. There’s no “best guess” feature with AdWords. You’re going to be paying the freight here, so make sure that you do your research. (Note: It helps to have a service delivering these ads that will help out in search term generation.) Lowering your CPC Yes, playing the game with Google AdWords is going to cost money. It’s worth it if you have an effective campaign. You’ll receive a nice ROI. But if you’re interested in lowering your cost-per-click number, you need to focus on three main areas: long tail keywords, uncompetitive themes, and relevancy. Long tail keywords are far more descriptive and thus have less competition. The same goes for the uncompetitive category. You should be able to find some really popular phrases, relevant to your ad’s message, which aren’t “over” competitive. Lastly, make sure that your ads are using keywords that are as relevant as possible. Nothing lowers costs like actually making money! Doing things the right way with Google can make your campaign a huge success and can help your business to grow exponentially. The above guide isn’t as thorough as it could be, but it does give you a general run through in terms of creating effective ads. Expand on each tip as you need it. And if you’d like more tips on search engine marketing, visit keybroker.com. Thanks, Craig, for contributing another helpful article. And I hope all of you learned something here to make YOUR AdWords campaigns more successful…done right, they are a great way for small business owners to not only increase sales but build awareness for their brand, too. So I don’t care if you’re selling books online or want to promote your services, try some AdWords campaigns in your marketing plan. Cheers & Happy Marketing! Lisa
Ten Tips for Writing Articles to Build Your Brand, Book Sales and Web TrafficAugust 01st, 2012Hi All! I wrote about this last year but felt it was worth doing again. Why? Because a great strategy for building your Topic Expert brand, and for increasing traffic to your website, is to write articles. By doing this, you can immediately be positioned as an expert in your field. It also gives you the opportunity to showcase your knowledge and this can attract clients to you, as well as attract media interviews for you. But, if you’re not a great writer, relax! Hire a ghostwriter (inexpensively) to do them for you. All you have to do is provide them with the topics you think will appeal to your target audience and they’ll do the heavy lifting for you. And, for any of you Authors, writing short articles with content from your book, even AS you’re writing it, is a way to also generate interest in your book and increase your book sales! It’s also a way to continue interest in your book topic even if it has been out for a few years. That said, here are 10 quick tips for making them compelling and using them as a valuable marketing tool:
Okay! There are 10 quick tips to get you started on writing articles to build your brand, revenue, credibility and online traffic! Cheers & Happy Marketing! How to Create Unique and Encouraging Facebook AdsJune 02nd, 2012Hi All! The following Guest Blog post is courtesy of Craig Robinson, Editor for Qwaya, a Facebook campaign tool that’s run through a web interface. If you’re a small business owner who currently runs ads on Facebook, or plan to, you do NOT want to miss the incredibly useful tips and strategies he, as a Facebook Advertising Expert, outlines to make your online ads much more effective! So…let’s jump in to Craig’s article! With so many different software options out there for you to choose from, you can realistically churn out ads by the hundreds every single day if you wanted to. You’re only limited by your imagination and the speed of your software. However, as most advertisers ultimately learn when dealing with Facebook, quantity never bests quality. One original, inspiring ad from one source can get 10 times the conversions of an entire army of shoddy ads. People left places like MySpace for Facebook because Facebook was of superior quality. No jumbled mess of advertising for porn and dating sites and other garbage. So, to make the most out of this social media giant, you need to post high-quality ads. Below, we will go over a few great ways in which you can hone your ad-making skills. A Five-Step Guide for Creative Ad-Making: 1: Emulation is Not Theft You can think of emulation like trend-watching in this context. The idea isn’t to steal ideas from anyone; and it’s definitely not to outright steal ads. But you need to keep up with trends. As you’re operating a business, it’s difficult to know what groups of people are liking on Facebook these days. You might decide a humorous Rage Comic ad would create a social context buzz, but you may be two years late for that if you’re not keeping up with the trends. So when we speak of emulation here, what we’re really speaking of is keeping an eye on the competition to make sure that you’re not missing the ball. 2: Text and Context are Different Things You can’t always type your way to social context and high conversions, so remember that leaning on text too heavily isn’t how you create an original ad. You want your text to be very specific to the purpose and to provide a call of action without making bold promises and guarantees that cannot be matched. But you don’t want to only rely on the text for a creative ad. For example, a press release style of ad is good, but it’s even better with an image(s). Trying to type your way to popularity isn’t nearly as efficient as going with a blended approach. 3: Target a Complete Niche A lot of advertisers make the mistake of not targeting a large enough niche. Did you know that women over 50 years of age click at higher rates than anyone? Yeah; it’s true. You don’t want to only cater to 18-35 or whatever popular demographic you read about. You want to cater to all inside of the niche. Expand on your main keyword (for instance: stereo equipment) and think of every instance in which it can be used, regardless of age and even of location. Expand, expand, expand! 4: Visualizing the Goal Optical illusions and humorous images and the like are all big draws for people. Remember, the Facebook expert advertises in the realm of social context. The amateur advertises dry business slogans to a narrow niche. Be very visual with your ads and entice attention by causing people to actually focus on what they’re looking at. Your main goal is conversion, but that’s not your only goal. Popular, enticing ads will catch on. 5: Always Test Your Ads The best part about advertising is that you’re never going to rely on one ad and you’re never going to leave an ad out there that doesn’t perform well. As long as you’re testing, you will know which areas of the ad to tweak and how to proceed with a successful campaign. You always need to test what you’re doing. It’s not a complicated thing to advertise with Facebook. Just make sure that you’re always adapting and are always looking to be creative. Thanks, Craig, for those helpful, quick-hit tips for improving your branding and sales using Facebook advertising! Cheers & Happy Marketing! Lisa 5 Key Strategies for Effective Facebook Advertising CampaignsApril 24th, 2012Hi All! I came across this extremely helpful article written by Melinda Emerson, The Small Biz Lady. Melinda always provides great content and info so you should follower her on Twitter @SmallBizLady and read her blog posts. Many clients come to me either confused about Facebook Advertising, or have never even considered running Facebook Ads. And I typically find most of them think Facebook Ads are probably really expensive. But, that’s NOT true! Not only can you choose the exact audience you want your ad to appear on the pages of, BUT you can also control how long it runs and how much you spend. Also, ads are great for promoting your events! You can run a Facebook Ad campaign leading up to your event and then stop the campaign once it’s over. Cool stuff! Again, you’re in total control of your campaigns and budget. For more info on all the general stuff about “how” to run ads, visit the Facebook Ads page. Okay…back to the purpose of this article! I’d like to share 5 tips Melinda offers once you’ve decided to run ads. “5 Areas to Focus on When Setting Up Facebook Ads” by Melinda Emerson. Please note this is just an excerpt from the entire article she wrote, so click here to read the whole thing! User Destination: Figure out where you want to send the users that click on your ad. There is a strong benefit to sending people to a Facebook Business Page, as well as sending them to a company website. It all depends on the marketing goal you are hoping to achieve. Costs per click will also vary based on where you direct people to go. A CPC landing page can make or break an ad campaign, but the landing page doesn’t necessarily need to be offsite. Facebook Business Pages allow for creative opportunities for landing pages including a contact form or a Facebook store among other options. Ad Type: Determining which ad type to choose can directly impact the success of a campaign. Facebook Ads are a common ad type that is structured most similarly to traditional CPC ads. Sponsored stories, event, post, and application ads can also be successful for brands but focus on more specific content. There is a strong social advantage for running ads that highlight a brand’s status update or event because they show “likes” and shares associated with that post. These ad types often see increased click through rates because of the social association. Targeting: You not only have the opportunity to target your current demographic, but can also connect with an audience that you would like to target as customers. Facebook allows you to target users based on every profile feature that they enter. Likes and interests are a feature that businesses need to take advantage of. If a business sells fitness products they have the opportunity to show their ads to anyone that “likes” fitness, health, working out, yoga, etc. The specific targeting allows for leads from a very qualified user group, which makes the Facebook Ad conversion rates much higher than traditional CPC campaigns. Reporting: In addition to the basic reporting that Facebook offers, there are other ways to track your user’s activity after they click on your ad. You can setup goals and conversion tracking in Google Analytics that can assist in determining the success of the ad campaign. Optimization: Continuously managing your ad campaign is vital to its success but knowing how to optimize it is what can really drive results. Knowing which ads are performing and why is what you’ll need to know to carry that success to the other ad campaigns. I hope her tips take some of the mystery out of Facebook Ad campaigns for you! Regardless of whether you’re a small business owner, coach, consultant, entertainer, book author or speaker, Facebook Ads are a great way to generate traffic to your Fan Page (Business Page), website, events, products and BRAND…and it’s highly targeted and cost-effective for lead generation! Cheers & Happy Marketing! Lisa
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