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Lisa Orrell, The Promote U Guru 
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Posts Tagged ‘branding’8 Proven Strategies to Deliver A Successful PresentationOctober 11th, 2010Hi All! As a professional speaker, I do a lot of in-person presentations. And they range from workshops to seminars to keynote speeches. Also, because I owned my ad agency for 20 years, I’ve done hundreds of sales presentations pitching propects. But whether you do presentations as a “speaker”, or as a salesperson to land new clients for your business, you will benefit from these 8 tips…so let’s get started! Here are my 8 strategies: 1. Prepare…a lot! This may sound like common sense, but unfortunately it’s not common practice. I’m typically booked anywhere from 1-3 months in advance (sometimes more) for the speaking engagements I do. And I use that lead-time wisely! The more prepared I am, the more confident I am, and the more confident I am the better I “perform”. Lack-of-preparation is the kiss of death for being able to deliver a killer presentation. I have some consulting clients who prepare the night before and then wonder why their presentation was a flop. Just because you know your info/topic, doesn’t mean you can just wing it (successfully). Map out your entire presentation and take time to add in interesting things into the PowerPoint (video clips, cartoons, pics, etc.). And know your flow and timing! 2. Don’t Read. I always present with a notes outline, but I don’t “read” it. I use it to refer to and I have my main “content” in my head. I had a client who actually put a majority of her content on her slides and then proceeded to pretty much read them for a one-hour seminar. Problems: Her back was to the audience a lot as she looked at the screen; the font size on her slides was TINY; and it was boring and distracting for the audience. I had asked her to send me her slide deck BEFORE the presentation and she didn’t. BIG mistake. Needless to say I helped her re-do the whole thing, and provided her with some basic training for her next seminar gig, and that one went MUCH better! 3. Smile. It makes people immediately feel at ease. NOT some toothy, fake smile; a nice, honest, pleasant smile. And smile a lot during your presentation. People will react warmly (most people) and you will build a nice rapport quickly. 4. If you get “I’m bored” signals from your audience, DO SOMETHING! Don’t just break a nervous sweat and continue babbling on. Ask a question! Take a break! Get more animated! Increase your energy level! Speak a little more loudly! Ask a trivia question and give a prize! This is why it is SO IMPORTANT to be “dialed-in” to your audience (even if it’s one person) instead of being “all about you” and your presentation. Every presentation you do is about THEM, not you. 5. Use humor. In Ed McMahon’s book, Superselling, he states (3) facts when it comes to sales:
His overall conclusion? You can be a more effective and successful presenter by using humor in your presentations. Do I mean become a stand-up comic? No. Do what is comfortable for you. But have some funny short stories or one-liners that pertain to the presentation…something! If you are not a naturally “witty, funny” person, this will take some work, but don’t panic! Simply consider hiring someone for a few hours to help you improve your presentation with some “fun” visuals (cartoons or video clips) or verbal communication. This person doesn’t have to be a comedy writer, but perhaps employees, friends, family, etc. A few simple, funny elements or comments can go a long way! The top sales trainers and presentation pros recommend it, so consider it! 6. Always let people know at the beginning of the presentations the steps you’ll be taking them through. Example: “Today we’re going to discuss 3 steps to help you build your brand. Each step will have an exercise that you’ll do as a group, and after each one we’ll have a discussion, followed by a 5-minute break. Then the last 30-minutes of the workshop will be for Q & A.” This is a good tactic to immediately establish “control” of the presentation (which you want) and to set audience expectations. 7. Create a Great Slide Deck: Studies done by major University’s have proven that people who use colorful, impressive visuals (don’t overdue it!) in their presentations are more likely to get favorable results. Don’t know how or don’t have the talent? Hire a graphic designer for a few hours to help you. For a minimal amount, you can have a great looking PPT presentation…that you can keep using! 8. Have all your electronic accessories prepared and tested. That may sound obvious but many people really blow it here. If you present using PowerPoint and will use your own laptop (and projector) make sure your computer is charged and that you have several extension cords of different lengths (for the computer AND projector). There have been many people who couldn’t do their presentations (effectively) because their computer wasn’t charged, or their laptop power cord(s) was too short to reach the outlets, or the cord was too short to run the projector. 5 BASIC Lifesavers:
Sound like a lot of stuff to carry? Well I’d rather show-up with a larger computer case on rollers (like a small travel bag) than a smaller briefcase without emergency resources. If you run into any of the issues mentioned above, your audience, and/or the client who hired you, will be VERY impressed by your preparedness…versus annoyed by your lack thereof. Okay! There are your 8 strategies to deliver a successful presentation…good luck and knock ’em dead! Cheers & Happy Marketing! Lisa  Free e-Book to Improve (or Start) Your Social Media EffortsSeptember 12th, 2010Hi All! Social Media Strategist, Chris Tompkins, CEO & Founder of Go! Media International, has written a very comprehensive “how to” e-book that clearly maps-out the steps and strategies you need to know to improve, or start, your social media marketing efforts. This is ideal for small business owners and solopreneurs! Here is a brief overview of what he covers in this terrific e-book, “Social Jump Start”: 1. How to create a clear picture of what your social media marketing environment will look like 2. What your “voice” and purpose is 3. Creating an organized marketing strategy 4. How to identify your target audience(s) and know what makes them tick 5. Determining your “schedule strategy” for your social media efforts 6. How to ethically interact online 7. And MUCH MORE! Plus, he concludes the e-book with his Top 30 suggestions on how to effectively get started. These quick-hit tips are also loaded with great strategies about effective copywriting, creating easy products to generate traffic and build your list, starting online groups, info about blog tours, and a ton more. Again, this e-book is FREE, so CLICK HERE to check it out. You’re not even required to provide your contact info to download it! The link takes you straight to the PDF. Even if you only learn ONE tip, it may be one that makes a big difference in your branding, sales and business building efforts! Cheers & Happy Marketing! Lisa Queen of Twitter Shares Social Media Tips for Small Business OwnersAugust 01st, 2010Hi All! Are you curious to know what it takes to get 70,000 (yes, I wrote 70,000) followers on Twitter? Are you interested in knowing basic tips that can potentially generate an increase in traffic to your website of over 5000%? Then you need to know about the fabulous Jessica Northey! She is pushing 70k followers and she has helped some of her clients see an increase in their web traffic by that gigantic percentage using Twitter as the driver. Jessica recently wrote a quick-hit list of around 30 tips that can help small business owners, entrepreneurs and solopreneurs (such as: coaches, consultants, trainers, speakers and authors) have more success using Social Media in their overall Marketing Plan. And she gave me the thumbs-up to share 15 of those tips here…and, sure, you may already know some of them. But, you may not. And unless you’re totally content with the amount of followers you have, and you’re totally happy with your web traffic numbers, keep reading! But before we jump into the tips, just who IS this Queen of Twitter on the verge of hitting a mega amount of 70k followers? Well, aside from being a Social Media Expert who is contributing a chapter to my new book due out this fall, “The Promote U Guru Guide to Branding and Marketing”, Jessica has 20 years of experience in the Media industry, including Television, Radio, Internet and Print sales, as well as being an on-air personality. Now, as The SocialMediologist, she is known for being able to create complete successful marketing campaigns and bridge partnerships. Plus, she is the Associate Editor and Social Media Expert for the popular entertainment industry blog, FullThrottleCountry.com. In her weekly column, Finger Candy Friday, she offers advice and opinions on social media trends and topics. So what are 15 of the 30’ish quick tips she advises? Here you go: 1. Set a strategy for Social Media optimization and be consistent. Nothing looks worse than months without activity! 2. Take advantage of the free applications like ping.fm to streamline your Social Media efforts. 3. Don’t forget the blog! It is such a great way to control your own content & establish yourself as an authority in your industry! 4. Think of Social Media like you were scheduling radio commercials. When is your target audience listening? 5. Don’t spray and pray. Narrow your message to your target audience. 6. Connecting with other people should be your number one goal. 7. Educate yourself and understand how your target audience uses Social Media. 8. Don’t put all your “eggs” in one basket. Diversify your Social Media efforts and use multiple platforms. 9. Add Social Media Platform Participation links to Business cards, letterhead, vehicle wrap, Broadcast and Print Media. 10. On Twitter, register with wefollow.com & twellow.com and use to find people w/similar interests to get social with. 11. Define your goals and manage your own expectations. 12. Don’t get caught up in the Social Media drama & try to stay connected to positive people. 13. Budget at least half an hour a day to Social Media efforts. 14. Download Tweetdeck, Seismic or Twitterific for a better understanding of how to use Social Media platforms to their full potential. 15. Use Social Media to have discussions w/followers. Ask them for feedback and see what they want! CLICK HERE TO READ THE FINAL 15! And don’t miss the last 15 tips…she shares names and links to tools to support and improve your social media marketing efforts. Want even MORE great tips to build your personal brand or business brand awareness, increase traffic to your website, and drive your target audience to your social media communities? Then also be sure to CLICK HERE to access my YouTube Channel! View short “how to” videos loaded with marketing, PR, social media, book marketing, and branding tips. Thanks for the great info, Jessica 🙂 And to all of you… Cheers & Happy Marketing! Lisa 5 Tips to Get You Mass Media Exposure for Brand BuildingJuly 25th, 2010Hi All, I just uploaded my newest video on my “The Promote U Guru” YouTube Channel. In it, I provide 5 effective tips to help you get the media coverage you want to build your brand and business, and increase your credibility as an “expert” in your industry. So, if you’re an author, speaker, small business owner, entrepreneur or solopreneur (coach, consultant, trainer, etc.), check out the 5 tips! The video is short (less than 8 minutes!) and info-packed. You’ll learn: – How to write an effective press release – What NOT to do when writing your press release – Where and how to deploy your press release online – Why creating your own targeted Media List is critical – How you can get more traction for your press release by promoting it through you social media channels That’s all for now… Cheers and Happy Marketing! Lisa 2 Ways Leaving Your Computer Can Get You More Business, Faster!July 20th, 2010Hi All! One of the first things new clients ask me is, “How can I get clients faster?”. They know building a social media presence needs to be part of their branding and marketing mix, but that can take time to generate leads and sales. So here’s my short answer to them, “Start speaking and network.” Some of you may be thinking, “Duh”. But I’m here to tell you it’s not something many people think of. I know many small business owners who stay huddled in-front of their computers “hoping” they’ll generate clients through Twitter and trolling around Facebook. They forget that part of social networking means leaving their home office and actually talking to other humans, in person. Public Speaking: One of the ways I get clients quickly is by speaking. I conduct seminars and workshops, and have my target audience for consulting and coaching sitting in front of me for a few hours. Basically, think of conducting a presentation as an audition. And, yes, I charge registration fees to attend my presentations, and I pack them full of great info, but there’s always several attendees who approach me afterwards who want to hire me to help them with their branding, marketing, PR and social media strategies one-on-one. So, I can generate revenue from not only conducting the actual seminar or workshop, but also from the attendees who hire me after. As long as speaking doesn’t totally freak you out, do it. And even if it does terrify you, but you want to try it, do it! I don’t care what your profession is, you can come up with at least ONE presentation topic that people will be interested in. So, think about that, and develop a presentation your target audience will benefit from! And, just fyi, the clients who I help develop speaking topics for, and who get “out there”, benefit tremendously. So, it’s not just working for me personally. Networking: When I ask most new clients how they are currently generating business, very few of them mention “networking” in-person. That’s unreal to me! There has got to be one or more professional associations in your area that have members who are your target audience. It’s also a great way to meet people for strategic alliances, partnerships, support, and referrals. Whenever I attend a networking event, I always walk away with leads OR with contacts who can refer people to me. And this results in getting clients faster. So, I strongly encourage you to investigate networking groups in your area, grab a stack of business cards, and go to their next event or mixer! As I say often, this all may seem like common sense BUT it’s not common practice. If you choose to try one or both of these strategies, you could see an up-tick in business faster than you thought possible. Sure, I love social media, and have benefited from using it in my business building mix, but the 2 strategies I just shared typically get me more business, faster. And they can work for you, too! Cheers & Happy Marketing! Lisa How To Sell More With The Power Of StoriesJune 30th, 2010Hi All! The following article is a guest blog courtesy of Patrick Jobin at Storagepipe Solutions. And although they target larger companies, the strategy he shares in this article can be used by a business of any size, and it’s very cost-effective! How To Sell More With The Power Of Stories Here’s an interesting technique that can be used to explain complex value propositions in a very simple way. For example, an IT manager might want to hire you for a major project, but the VP of Finance will need proper justification before writing the check. For this to happen, clear communications have to take place between IT, your company and the Finance VP. This is a common scenario faced by Storagepipe Solutions, a provider of online backup and archiving services for larger businesses. They’ve developed a unique method of communicating their message – in a clear, non-technical way that everyone can understand- through the use of stories. Take a look at this video EXAMPLE to see what I mean. This video explains the benefits of our Email Archiving services… but does it in a clear and non-technical way. We use video stories and visual examples to build curiosity and interest. Rather than talking about our company or our solutions, we only talks about the customer’s pain points. If you’d like to create a video of your own in this style, you can do so easily and inexpensively. First, you’ll need to lay out a storyline. Since your customers can use your product in many different ways, you’ll need to focus on just one “use scenario” per video. Write out a short script that’s no more than 2 minutes long. (So your viewers don’t get bored) Then, record the audio as a WAV or MP3 file. If you don’t currently have audio recording software installed on your machine, you can download Audacity for free. Once the audio script is recorded, draw out all of the scenes on paper, and scan them into your computer. Try to make at least 1 picture for every 10 seconds of audio. Keep the drawings (or images) simple! You don’t have the be a professional artist. Next, you can simply join everything together using Windows Movie Maker. This is a free program that comes with your Windows system. (If you’re a Mac user, there are also a number of video editing options available to you). In Windows Movie Maker, simply align all of the images so that they synch with your audio track, and export the movie. If you have a YouTube account, you can also upload your movie to get some viral traffic. Yes, it’s really that simple! In just a few hours, you can make your own high-quality, sales-generating video case studies without spending a cent. This is much more effective than simply handing over a stale brochure with boring features and benefits. Try creating your own videos and posting them in this blog’s comments below. We’d love to see what you’ve come up with! About The Author: Storagepipe Solutions provides world-class corporate data protection solutions, including online backup and recovery, electronic archiving and business continuity. Thanks, Patrick, for this contribution! I’m sure my readers will find this helpful for their marketing, sales, lead generation and brand building efforts. Cheers & Happy Marketing! Lisa Do You Struggle With Having Breakdowns vs Breakthroughs?June 15th, 2010Hi All! Yes, many clients hire me as their Branding/Marketing Consultant and/or Publicist, but I’m also a Certified Business Coach. And, regardless of “what” role someone hires me for, my “coaching” hat gets put on at some point. Why? Because even some of the most successful people I work with often struggle with having breakdowns vs breakthroughs…and it affects their professional and personal success and progress. And, no, I don’t mean major emotional breakdowns requiring medication! I mean those obstacles that get thrown at you all the time in business and life, that cause you moments of feeling overwhelmed and paralyzed…typically due to self doubt. So this blog post isn’t one of my typical ones pertaining to PR, Publicity, Branding, Marketing or Social Media tips. It’s focused on YOU, and how to avoid having breakdowns vs breakthroughs. Honestly, many people suffer from self-sabotage in the form of not taking responsibility for their actions. It can be more comfortable for them to stay in the “victim role” because they can put blame on everyone else for whatever is not working in their lives. And although placing blame on others for your own “issues” can be quite seductive (it gets you off the hook for doing any self introspection and work), it can be more exhausting than simply being honest with yourself. Also, and most importantly, the “victim role” mentality can make it virtually impossible to realize significant breakthroughs for progress…yet totally possible to experience consistent breakdowns in making progress within any aspect of your life. Breakthroughs = Empowerment + Growth + Happiness Breakdowns = Disempowerment + Stagnation + Sadness To effectively breakthrough a personal, professional or emotional obstacle, the driving force behind it is taking responsibility for your actions and trusting yourself. For many, this can be easier said than done! Let’s take a moment to look at both of those drivers more closely: Responsibility: You gain significant empowerment and freedom when you choose to shift your perspective from assigning blame to accepting responsibility. And although you may feel in control when assigning blame to others for your personal obstacles, the reality is you are totally out of control. Why? You have given your power to someone else. And even though it may feel like a “relief” initially, it can manifest itself into more stress later. You simply cannot resolve personal issues, and have breakthroughs, when the power is not your own. At the point of assigning blame, and releasing all responsibility for challenges in your life, not only have you given all the power to others, your “destiny” becomes based on their next move and decisions…not yours. And, being able to shift your perspective to being someone who takes responsibility, starts with having self-trust. Self-Trust: Self-trust is the foundation to our being. If you do not have self-trust, whom can you really trust? And, suffering from lack of self-trust leads to self-doubt. Having doubt in yourself is a powerful force that can set you up for failure in anything you attempt. Why? Because you are already assuming the decisions you make, and actions you take, probably aren’t the right ones, and they won’t provide you with the results you desire. Think of this in terms of (2) real-world scenarios: Scenario One: You want to make a career change because you’re bored or very unhappy with your current occupation. If you lack self-trust, your decision of making a change could be clouded by self-defeating “doubt” questions like: Am I smart enough to do this? Can I afford to do this? What will my friends, family and peers think? What if they think I’m stupid for making this career change? By having those types of self-doubt questions running through your brain you can actually talk yourself out of making the career change before you even try! Or, even before you look at options and first steps to making the career change. And what is the result of that? Being stuck in a career you no longer enjoy and wishing you were doing something else…yet never even trying to make the change happen! Scenario Two: You don’t have enough business and you’re struggling…but have your REALLY done the work to get more business? Or do find yourself blaming the economy, the competition, the powers that be? I have clients who come to me complaining about lack of business. And when I ask them what their business development strategies have been (prior hiring me), they tell me and I don’t doubt they’ve been struggling. Posting a couple blog posts, a few tweets here and there, created a website, and occasionally go to networking events. And they truly believe the “problem” is all about the economy. They soon realize they are not doing enough, they need to take responsibility for that, and they need to stop blaming others for their lack of business success. Take some time to ask yourself:
Your personal success and business success depend on YOU…you can have the best brand platform in the world, a terrific marketing strategy, an amazing book…but none of them will get you where you want if the demons in your head constantly try to sell you garbage…and you buy it! Cheers to your happiness & success! Lisa Why Having Social “Me”dia Syndrome Will Cause You to SufferApril 08th, 2010Hi All! As a Marketing Consultant and Business Coach, I speak with clients, colleagues, or audiences everyday who ask me why their Social Media efforts are dismal. To which I reply: “Have you taken the word ‘Social’ out of Social Media?” To which many respond with, “What do you mean?” People who approach Social Media as Social “Me”dia, struggle. So what DO I mean? Well, see how you answer these questions to see if you’re suffering from Social “Me”dia Syndrome: 1. If you have a blog, do you follow other peoples’ blogs and make (good) comments? Or do you just expect people to follow your blog and show interest in yours? 2. Do you really participate in the Facebook Fan Pages or Groups you’ve joined? Or do you expect everyone just to flock to yours? 3. Do you answer questions or provide solutions to people you follow on Twitter? 4. Do you re-tweet their tweets? 5. Do you thank people for re-tweeting you or following you? 6. Do you take the time to participate in #FollowFriday #FF on Twitter and give props to tweeps you really like so your followers will then know about them, too? 7. If you have a Facebook Fan Page, do you actually go there, daily, and post questions or helpful info that your Fans can respond to? 8. If you have a blog, do you invite Guest Bloggers to write posts and then source them clearly? 9. Do you reach out to people on LinkedIn, participate in Group Discussions, offer advice when questions are asked? 10. On your Facebook Fan Page, do you post interesting questions on the Discussion Board, let your Fans know, encourage them to answer the questions, and/or post new questions? If you answered “No” to more than 3 of these questions, you are suffering from Social “Me”dia Syndrome. You’ve taken the word “Social” out of Social Media and you’ve focused too much on the “Me” in Media. This means your branding, marketing, sales and lead generation efforts will suffer. And this means you and your business will suffer! Take 2 aspirin, shift your perspective, reassess your goals and efforts, and contact me in the morning. Chances are within a few weeks you’ll be feeling much better about your Social Media efforts…and the RESULTS!!! Cheers! Lisa PART TWO: Your A-Z Guide of Social Media and Business CommunicationMarch 22nd, 2010Hi All!  Susan Young, President of Get in Front Communications, Inc. The following post is a Part Two of a Guest Article courtesy of the wonderful Susan Young! Here’s a reminder about “who” she is: Susan works with professionals who want to supercharge their communication skills, self-confidence and success. She’s the President of Get in Front Communications, Inc., a public relations and communications training company. Susan provides presentations and coaching on sales, Reading Body Language, Emotional Intelligence, public speaking, Social media and news. Visit www.getinfrontblogging.com andwww.getinfrontcommunications.com. Follow Susan on Twitter @sueyoungmedia. Here is PART TWO of her Guest Post which explains her tips N-Z… The way you communicate in your business relationships is directly tied to your revenues, reputation and success. Of course Social Media and technology are forcing us to set new rules, boundaries and etiquette. Here are the ABC’s of Outstanding Social Media and Business Communication: N is for notice the little things. Someone may Tweet or post a message about their birthday, the flu or their upcoming presentation. A few quick words wishing them good luck, or asking about the topic of their workshop helps build relationships. People appreciate being recognized. O is for own it. Be passionate about what you do. Your enthusiasm will leak into all of your spoken and written words. Friends, Followers and Connections will pick up on this immediately. If you don’t own it and love it, it’s time to re-asssess what you’re doing, and why. P is for professional. Use your profiles, posts and messages in professional ways. Present yourself online to prospects, clients and the world as a top-notch pro who walks the walk and talks the talk. This should be evident in all of your Social Media communication. It must be congruent with your traditional marketing materials, website, articles, and press releases. Q is for quit trying to sell. If you post a link that offers tips, make sure it leads to a page with the information you promised, not a sales pitch to buy your book or register for a webinar to get the tips. R is for rapport. Connect with people through your blog, posts, links, articles, e-zines and videos. Give them an opportunity to get acquainted with you. Developing friendships online is similar to real-life friendships. You connect with some people immediately and others take more time. There are a few you will never click with. That’s ok. Go for quality not quantity. S is for sharing. Share your expertise, insights, wisdom and assistance. That’s what the community of Social Media is all about. Be willing to donate the seeds of your intellectual capital, knowing you are building a brand and reputation that will eventually take root. In other words, share your smarts but don’t expect an instant Return-On-Investment. T is for thank you. Express your gratitude and thanks to others who provide helpful information, share your messages, posts and Tweets with their circles, and comment on your blog or Linked In questions. U is for use everything that’s available. Don’t get nervous. You don’t have to use all of the applications, gadgets, downloads and software at the same time and right now. Commit to learning a new technology or program and build from that. Use these tools to your advantage as you grow your business and online presence. V is for visuals. Social Media is interactive. There are different ways that people learn and communicate. Use a broad approach to include various styles and age groups. You can post an E-brochure on your site which allows people to see and hear your style and approach. You can record a video blog or podcast. Get creative! W is for write with clarity. Whether you are writing a white paper, a short blog post or a question on Linked In, use language that is clear, concise and compelling. X is for the “X-Ray Approach.” In order to effectively communicate and relate to people, you’ll need to get inside their heads and emotions. Read their materials, listen to their seminars and ask good questions. You’ll soon be able to diagnose their pain (challenge) and determine if your products and services will be the cure. Y is for yell if you need any help. People love to help. Periodically toss out your questions or challenges to the crowd and allow them to connect with you. Tap into their experiences, ideas and resources to help with your learning curve. Z is for zany. Sure I talk about being professional and sharing your personality, but you can let your hair down in a zany and fun way. For example, on Christmas, my blog post was titled “Santa’s Communication Pitfalls.” On Halloween, I blogged about “Scary Customer Service.” Maybe it’s not totally zany, put you get the picture. It’s ok to have fun! Communicating online requires us to write the line, walk the line, read between the lines and often tow the line. Are you up for it? It can be as easy as A-B-C. Thank you, Susan! Loved your Two Part article and I appreciate your support! Lisa PART ONE: Your A-Z Guide of Social Media and Business CommunicationMarch 18th, 2010 GUEST POST BY: Susan Young, President of Get in Front Communications, Inc. Hi All! The following post is a Guest Article courtesy of the fabulous Susan Young! Susan works with professionals who want to supercharge their communication skills, self-confidence and success. She’s the President of Get in Front Communications, Inc., a public relations and communications training company. Susan provides presentations and coaching on sales, Reading Body Language, Emotional Intelligence, public speaking, Social media and news. Visit www.getinfrontblogging.com and www.getinfrontcommunications.com. Follow Susan on Twitter @sueyoungmedia. Here is PART ONE of her Guest Post which explains her tips A-M…Part Two will be posted SOON! The way you communicate in your business relationships is directly tied to your revenues, reputation and success. Of course Social Media and technology are forcing us to set new rules, boundaries and etiquette. Back to grade school we go! Here are the ABC’s of Outstanding Social Media and Business Communication: A is for authenticity. In the case of Social Media and online networking, the old adage “Fake it ’til you make it” doesn’t work. Genuine is in; fake is out. Be yourself; be real. B is for brand. Every message, tweet, blog and communication should reflect some hint of your brand and who you are. C is for control yourself. Be careful not to slam or insult anyone online as it can come back to bite you in ways you never imagined. D is for dialogue. Get involved in the conversations, groups and chats with meaningful contributions that reveal both your expertise and personality. Communication is a two-way street. E is for Easy Does It. Before you jump into conversations or new arena’s, take a look around. Follow chats, Tweets and groups. Find the opinion leaders, and movers and shakers. Then slowly get involved. F is for forge relationships. Pay attention to your loyal followers, ideal client targets and competition. Thank those who Retweet or share your information with others and connect with them offline. Follow what others are doing and comment on their blogs and sites. Interactive is a beautiful thing. G is for Get in Front. This is about being proactive and making things happen. It’s not about being aggressive, obnoxious or “in your face.” It’s subtle marketing, branding and sharing value–online. H is for headlines. Catchy news-style headlines of 5-8 words (including keywords) that address people’s needs/challenges will attract readers and followers, and help your SEO efforts. I is for identify. Identify your niche. Identify your area of expertise and passion. Identify industry leaders. Identify trends in your field. Identify your ideal clients. Determine where they “hang out” online and go there. Watch them. We are in an amazing age where we have access to CEO’s, prominent business leaders and superstars that we never could have mingled with before. And don’t forget, identify your competition and watch them too. J is for just get going. Don’t whine that blogging takes too much time, or you’ll have to learn new technology. Look at Social Media and online networking as a breakthrough opportunity that the world has never experienced. Imagine the stories you’ll tell your grandchildren! If you want to bellyache instead of learn, get back in bed and pull the covers over your head. Everyone else is going places. It would be nice if you came along. K is for knowledge. Know your followers, why they connect with you and what you provide to them. Then give them more of what they want. If you don’t know, start asking them. L is for limit your personal life when doing business. It’s great to share your personal insights or “Lessons Learned” but too much information about your private life when you are online to build your business reputation can backfire and destroy your credibility. M is for mistakes. You’re bound to send out a message with a wrong link or misspelled word. Fix it if necessary, send out a correction or apology and move on. It happens to everyone. The nice thing about Social Media, especially Twitter, is that it’s a very forgiving community 🙂 Thank you, Susan! You ROCK! PART TWO of the A-Z tips will be posted soon! Lisa
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